BetaManage notifications in Google Chat
Last updated: February 5, 2025
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After you’ve connected the Google Chat app to your HubSpot account, you can receive HubSpot user notifications, conversations notifications, and call and note notifications as Google Chat messages. You must add the HubSpot app to the Google Chat space in order to receive notifications.
Add the HubSpot app to a Google Chat space
You must add the HubSpot app to any Google Chat spaces to receive notifications in that space. To add the app:
Please note: make sure your user is mapped between HubSpot and Google Chat before adding the app.
- In your Google Chat account, open the space that you want to add the HubSpot app to.
- Add the app by typing @hubspot in the chat box, clicking the HubSpot for Google Chat app, then pressing enter on your keyboard.
- Click Add to space to confirm. A new chat from the HubSpot bot will be received, confirming the installation.
You must repeat this process for each space you want to use with the Google Chat integration.
Receive HubSpot notifications in Google Chat
HubSpot user notifications
User notifications in HubSpot include mentions on records, form submissions, and task assignments and reminders. To receive HubSpot user notifications in Google Chat:
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Notifications.
- Click the Other apps tab.
- Click to toggle the Google Chat switch on to get HubSpot notifications, tasks, and slash commands within Google Chat.
- In the What you get notified about section, expand the topic that you want to get notifications for and select the checkbox for the specific notification type.
- Notifications will be sent to the HubSpot app in Google Chat by default. You'll automatically receive your HubSpot notifications within Google Chat if your HubSpot user email matches that of your Google Chat user. Learn what to do if your HubSpot user email doesn't match your Google Chatuser email.
To stop user notifications from being sent to Google Chat:
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Notifications.
- Click the Other apps tab.
- To stop specific notifications, clear the checkbox next to the notification type, then click Save.
- To stop all user notifications, click to toggle the Google Chat switch off to stop all HubSpot notifications in Google Chat.
Notifications from HubSpot inbox
After installing the Google Chat app, you can select which Google Chat space new live chat conversations from HubSpot should be sent to:
- In your HubSpot account, navigate to Data Management > Integrations.
- Click Google Chat.
- In the Communications tab, set up Google Chat spaces for your inboxes:
- Toggle the On/Off switch on to sync a HubSpot inbox with a Google Chat space.
- Click the Space dropdown menu and select which space you want to associate the inbox with.
- Click the Inbox Channel Types dropdown menu and select which channel types to sync to HubSpot.
After associating the Google Chat space with the inbox, you'll receive notifications for incoming live chats. You can also chat with visitors directly through the Google Chat thread.
Click Reply in Inbox to access the conversation in HubSpot. Or, if it's a live chat, you can reply via a Google Chat thread. The entire conversation will still be logged in the inbox.
- To send a reply via the Google Chat thread, you need to invite the HubSpot app to that space.
- You must map your HubSpot user to your Google Chat user to be able to send replies.
Send custom Google Chat notifications through workflows (Professional and Enterprise only)
You can automate custom Google Chat notifications from your HubSpot account using workflows.
To send a Google Chat notification with a workflow:
- In your HubSpot account, navigate to Automations > Workflows.
- Click the name of a workflow to edit an existing workflow. Or click Create workflow to create a new workflow.
- In the workflow action timeline, click the + plus icon to add a workflow action.
- In the left panel, under Integrated apps, click Google Chat, then select Send Google Chat notification.
- To notify individual Google Chat users, click the Send notification to users dropdown menu, then select the users to notify. Only users who have mapped their email addresses will appear in the dropdown menu.
- To notify a Google Chat space, click the Send notification to space dropdown menu and select a space to notify. You will not see any private spaces unless you've added the HubSpot app to it.
- To notify the record owner, select the Send notifications to existing owners checkbox.
- In the Message text box, enter the notification message.
- Click the Properties to include with message dropdown menu and select the properties you want to include in the notification message (optional).
- When you're done, click Save.
- When a record is enrolled in the workflow and the action is executed, the notification will be sent to the selected Google Chat user or space.
If the Google Chat space is renamed, this will not affect the workflow.
Notifications from help desk
Review how to connect HubSpot help desk to Google Chat to manage tickets and receive HubSpot notifications in Google Chat.