Connect HubSpot and Slack

Connect the app for Slack to HubSpot to manage records and receive HubSpot notifications in Slack. Follow the steps below to connect HubSpot and Slack, then learn more about using the integration for Slack.

Before you begin

• You must be a Super Admin or have App Marketplace permissions in your HubSpot account.
• You must be an administrator for the Slack workspace you want to install the integration for. If you're not a Slack administrator, you'll need to contact your Slack administrator to give you access.

Please note: only one Slack workspace can be connected to HubSpot through this integration. 

Connect HubSpot and Slack

1. In your HubSpot account, click the Marketplace icon marketplace in the top navigation bar, then select HubSpot Marketplace.
2. Search for and select Slack. 
3. Click Install. You'll be redirected to Slack in a new browser tab.
4. Review the requested permissions, then click Allow.

Once you’ve approved the requested permissions, you'll be redirected back to HubSpot. You'll also receive an email from Slack confirming that you've installed the HubSpot app for your Slack workspace.

Map HubSpot and Slack email addresses

If your HubSpot user email doesn't match your Slack user email, you'll receive an email and an in-app notification to Map your HubSpot user's email address to your Slack user when HubSpot attempts to send a notification to Slack.

1. After receiving the email, click View in HubSpot. HubSpot will then open in a new browser tab or window, taking you to the Integrations settings tab for the specific notification type that couldn't be sent to Slack.
2. In HubSpot, hover over the warning icon next to Slack in the upper right, then click Click here to map emails. 

3. In the dialog box, enter your Slack email address, then click Verify in Slack.
4. A pop-up window will prompt you to confirm your email in Slack within the next 24 hours. Click Done and navigate to Slack.
5. In Slack, you'll receive an instant message from the HubSpot app to confirm that you want to map your HubSpot user to your Slack user. Click Verify to proceed.

6. You'll be brought to the integration settings for the notification type in HubSpot. In the dialog box, click Done to finish.

Disconnect the integration for Slack

To uninstall the Slack app: 

1. In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Click Slack.
3. In the upper-right, click Uninstall. 
4. In the dialog box, enter the required text and click Uninstall. 

To prevent the integration from being disconnected unexpectedly, enable the Approved Apps setting in Slack. This keeps non-administrators from removing the HubSpot app from within the Slack workspace. 

Next steps

Once the Slack app is installed, you can begin managing your records, receiving notifications, and performing actions in HubSpot while using Slack. You can also use Slack Connect to streamline your communication processes. Learn more about using the integration for Slack with HubSpot:

• Manage your records in Slack.
• Manage your notifications in Slack.
• View and share marketing emails in Slack.
• Create a Slack channel through workflows.
• Share dashboards and reports through Slack
• Reply to WhatsApp, Facebook Messenger, and live chat messages from the conversations inbox.