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Sync the Status field between HubSpot and NetSuite

Last updated: January 9, 2024

Available with any of the following subscriptions, except where noted:

All products and plans

After connecting HubSpot and NetSuite, you can sync the NetSuite status bidirectionally between the two systems. To do so, you must first create a custom property in HubSpot, then set up a field mapping in the integration settings

Create a custom property in HubSpot

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Properties.
  • Click the Select an object dropdown menu, then select Contact properties.
  • In the upper right, click Create property
  • In the right panel, select the Object type and Group from the respective dropdown menus.
  • In the Label field, enter NetSuite Status
  • Click Next
  • Click the Field type dropdown menu and select Dropdown select
  • In the Label field, enter all the property values from the Status field in NetSuite. The labels are case-sensitive and must match the values in NetSuite exactly. 
  • After you've entered all the labels, click Next.
  • Select the checkbox if you want the property to show in forms, pop-up forms, and bots, then click Create
  • Repeat the steps above for company properties if needed. 
The new custom property will not be automatically populated for contacts, so you will need to either import the values, or use a workflow to set the property before the values can be mapped to NetSuite. 

Create a custom field mapping

You need a paid Operations Hub subscription to create a custom field mapping. 

  • In your HubSpot account, click the Marketplace icon marketplace in the main navigation bar. Under Manage, select Connected apps.
  • Click Netsuite.
  • Click [Object] sync for the object sync you want to set up Status sync for. 
  • On the Configure tab, in the Mapped fields section, click + Add a mapping
  • Click the NetSuite dropdown menu and select Status
  • Click the HubSpot dropdown menu and select the newly created custom property. 
netsuite-status-mapping

 

Please note: if you have already set up the object sync between HubSpot and NetSuite, records will only sync after they're updated in either system.

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