Prospects receive the wrong confirmation time with HubSpot meetings
Last updated: January 18, 2023
Applies to:
All products and plans |
There may be instances where prospects or customers try to schedule a meeting for one time but receive a booking confirmation for a different time.
For example, your prospect tries to book a 15-minute meeting with you on February 3rd, 2021 at 10 AM EST (Eastern Standard Time), but receives an email confirmation that they booked a time with you on February 3rd, 2021 at 3 PM UTC (Coordinated Universal Time) instead. In this case, your prospect is seeing the confirmation time in an unexpected format or timezone.
This error is caused by Google:
- A prospect books a time with you on your scheduling page.
- HubSpot adds the event to your Google Calendar.
- Your Google Calendar sends a confirmation to the prospect.
- Most likely, that prospect is using an email service provider like Hotmail or Yahoo. Google tries to identify the timezone of that prospect based on their email address, but can’t detect it, and ends up defaulting to the standard of UTC (Coordinated Universal Time).
- The prospect receives a confirmation for their meeting in UTC.
Related content
-
Connect your calendar to HubSpot
In your calendar settings, you can connect a Google, Office 365, or Exchange calendar to the meetings tool so...
Knowledge Base -
Create scheduling pages with the meetings tool
Create one-on-one scheduling pages so contacts can book meetings with you. If you have an assigned Sales Hub ...
Knowledge Base -
Troubleshoot calendar availability for meetings
There are settings for your connected calendar and for your scheduling pages that can cause unexpected...
Knowledge Base