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Manage leads in the prospecting workspace

Last updated: January 29, 2024

Available with any of the following subscriptions, except where noted:

Sales Hub Professional, Enterprise

After you set up your leads, within the prospecting workspace, you can quickly and efficiently manage your leads from the Leads tab. You can easily review your leads and their current status, last activity, and next activity. You can also schedule the next activity or perform an activity (e.g., call, email, enroll in a sequence, etc.) from one place.

To begin importing and managing your leads navigate to the leads tab, navigate to Sales > Prospecting and click the Leads tab.

Import Leads

Managers with property edit permissions must first configure the Leads feature. To configure the Leads feature and import the leads you want your reps to work:

  • On the Leads tab, click Start using Leads.
  • In the Which contact lifecycle stages do you want us to pull leads from? dropdown menu, select the lifecycle stages you want to import. 
  • In the That entered the above stage(s) dropdown menu, select your desired timeframe for when these contacts entered the lifecycle stages selected above.
  • Click Pull in leads.

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  • Review your settings and make any additional edits if needed.

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  • Click Next.
  • Click Done.

You can change the Leads feature setup at any time if you navigate to the Leads tab, then, in the upper right corner select Actions > Open settings

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Reps without property edit permissions will also need to configure the Leads feature. Reps must be assigned as the owner of the leads they want to pull in. To import your leads: 

  • On the Leads tab, click Pull in leads.
  • In the Which contact lifecycle stages do you want us to pull leads from? dropdown menu, select the lifecycle stages you want to import. 
  • In the That entered the above stage(s) dropdown menu, select your desired timeframe for when these contacts entered the lifecycle stages selected above.
  • Click Pull in leads.

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  • If the user with property edit permissions hasn't configured the feature yet, you can click Copy to copy the link, then send it to them so they complete the configuration. 

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  • Click Next.
  • Click Done.

Manage leads

Once you have imported your leads, you can view a list of your leads on the Leads tab. Target accounts will be labeled. 

leads_table

Users with super admin permissions or View Prospecting as another user permissions can view all leads (including unassigned leads). To view all leads, click the Actions dropdown menu and select View all leads.

To filter your leads, click the filters at the top of the table. 

To edit the information that is displayed in the table, click Edit columns.

Users with super admin or bulk delete permission can delete a lead. To delete a lead, select the checkboxes next to the leads you want to delete and click Delete.

To review your leads and take action:

  • Select a lead's name from the lead list.
  • In the right panel, an overview of the contact will appear.
  • Here you can complete actions like sending an email, making a call, or enrolling the contact in a sequence by clicking the associated icon. If you perform an action like sending an email or making a call, the lead status will automatically be updated. For example, if you email a New lead, after sending the email, their status will be updated to Attempting.

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  • On the Overview tab, you can also review when you last contacted the contact and when their last engagement was.
  • Additionally, you can see the last activity and the next activity.
  • If the contact doesn’t have an activity scheduled for the future, you can schedule the next activity by selecting the Schedule next activity dropdown menu.
    • You can also schedule the next activity directly from the leads list.

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  • On the About, Notes, and Associations tabs, you can review additional information like recent communications, notes, about info, deals, tickets, etc.

Learn more about using the prospecting workspace.

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