Find answers and general information quickly about themes and modules purchased from the HubSpot Template Marketplace.
What is a theme?
A theme is a set of templates, modules, and global content you can use to create an entire website. You can manage fonts, colors, and style settings for theme assets from your theme settings.
When using a theme, you can edit your content and page layout in the drag and drop editor Learn more about using themes.
Can I clone an individual modules?
No, it is not possible to clone or redistribute HubSpot template marketplace modules, including in child themes. This is to prevent distribution or modification issues, especially for paid modules.
How do I update to the latest version of a template?
When updating to the latest version of a theme or module, a new version of the theme or module will be created in your account. This ensures that any customizations that you've made to the theme or module don't get automatically overwritten.
To update to the latest version of a theme or module:
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- To update a module, click the Modules tab. Otherwise, remain on the Themes tab to update a theme.
- Next to the theme or module that you want to update, click Install update.
Please note: before updating your theme or module, it is strongly recommended to verify the version you're currently using, as well as the most recently updated version. Skipping multiple versions in a single update may result in inconsistencies.
Purchasing and refunds
Where can I find an invoice for my marketplace purchase?
If you require an invoice or a receipt for your marketplace purchase, you can request one directly from the provider. It is a requirement that providers must give an invoice or receipt when requested.
HubSpot cannot issue a receipt or invoice as HubSpot Marketplace transactions are between the provider and user, through the provider’s payment gateway.
Why is my card being declined by PayPal or Stripe when trying to purchase a template/module?
The most common reason for a card being declined is because the payment provider doesn’t recognize the vendor. You can contact your bank or credit card provider to ask them to approve the vendor.
In other instances, the problem may be due to incorrect data entry, such as an incomplete postal code. Review your information with PayPal or Stripe to confirm that it's accurate and up-to-date.
How do I request a refund?
Before requesting a refund, please read the item’s installation guide and documentation and check that the item is represented accurately on the HubSpot Marketplace.
To request a refund:
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- To request a refund for a module, click the Modules tab. Otherwise, remain on the Themes tab to request a refund for a theme.
- Next to the theme or module that you want to refund, click the Actions dropdown menu and select Request a refund.
Please note: all refund requests are between the buyer and the provider. HubSpot does not have any role when a refund is requested. Learn more about guidelines for refund requests on the HubSpot Marketplace.
