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Marketplace

Asset Marketplace Customers | Frequently Asked Questions

Last updated: September 17, 2021

Applies to:

Marketing Hub Professional, Enterprise
CMS Hub Starter, Professional, Enterprise
Legacy Marketing Hub Basic
Find answers and general information quickly about templates, themes, or modules purchased from the HubSpot Asset Marketplace.

Where can I find my purchased template or module to make edits?

To find all templates, modules, themes, and packs purchase from the HubSpot Asset Marketplace:

  • In your HubSpot account, click the Marketplace icon marketplace in the main navigation bar. Click Marketplace downloads.  

You can create a new page with a purchased template directly from the Asset Marketplace:

  • Hover over the purchased template.
  • Click ActionsCreate a page

You can open and edit a purchased template or module in the design manager tool:

  • In your HubSpot account, navigate to Marketing > Files and Templates > Design Tools. 
  • In the finder, you'll see a Marketplace folder with the product you purchased. 
  • Click the name of the template or module to make edits.

If your page uses flexible columns, you can add a purchased module directly to a page in the content editor.

What's the difference between a theme and a template pack?

A theme is a set of templates, modules, and global content you can use to create an entire website. You'll manage fonts, colors, and style settings for theme assets in one place in your theme settings. Themes come with coded templates, but you can edit your content and page layout in the drag and drop editor without touching any code.

A template pack is a set of templates you can use to create new page or blog content. Template packs don't include unified theme settings, and may not include drag and drop editing functionality. 

Please note: template packs created with the "drag and drop builder" won't include all the features of the drag and drop page editor

I found a bug in my purchased template or module

All HubSpot Asset Marketplace providers support their own work. If you find a bug in your purchased template or module, you can reach out to the provider to request a fix.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, click Marketplace Downloads
  • Hover over the purchased product and click Support > Contact provider.
  • Your email client will open in a new window with the provider's email address in the To field. 

I’m trying to purchase an Asset Marketplace listing but PayPal or Stripe is stating that my card is being declined

The most common reason for a card being declined is because the payment provider (usually a bank, but sometimes a credit card company) doesn’t recognize the vendor, so it assumes that it's fraudulent. You can contact your bank or credit card provider to ask them to approve the vendor.

In other instances, the problem may be due to incorrect data entry, such as an incomplete postal code. Review your information with PayPal or Stripe to confirm it's accurate and up-to-date.

The provider told me that there is a new version out, how do I update to the latest version?

When you update to the latest version of a template or module, a new version of the template or module will be created in your account. This ensures that any customizations that you've made to the template or module don't get overwritten automatically.

To update to the latest version of a template or module:

  • In your HubSpot account, click the Marketplace icon marketplace in the main navigation bar. Select Asset Marketplace.
  • Click the Purchased tab.
  • Hover over your purchased product and click Install update.

asset-marketplace-update-asset

For themes, HubSpot will overwrite upon update. If you're using a module and it gets updated, your page will pull in the new version. However, if you are using a module and that module doesn't exist in the new version, we do not delete it from your HubSpot account.

How do I request a refund?

Before requesting a refund, be sure you have read the item’s installation guide and documentation to make sure the item is represented accurately on the Asset Marketplace.

Please note: all refund requests are between the buyer and the provider. HubSpot does not have a role or any obligation when a refund is requested. Learn more about guidelines for refund requests on the Asset Marketplace.

To request a refund:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, click Marketplace Downloads
  • Click  the Actions dropdown menu on the theme that you want a refund for.
  • Click Request a refund