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HubSpot Template Marketplace Customers | Frequently Asked Questions

Last updated: December 11, 2024

Available with any of the following subscriptions, except where noted:

All products and plans

Find answers and general information quickly about themes and modules purchased from the HubSpot Template Marketplace.

General Information

What is a theme?

A theme is a set of templates, modules, and global content you can use to create an entire website. You can manage fonts, colors, and style settings for theme assets from your theme settings.

When using a theme, you can edit your content and page layout in the drag and drop editor Learn more about using themes.

Can I clone an individual modules?

No, it is not possible to clone or redistribute HubSpot template marketplace modules, including in child themes. This is to prevent distribution or modification issues, especially for paid modules. 

How do I update to the latest version of a template?

When updating to the latest version of a theme or module, a new version of the theme or module will be created in your account. This ensures that any customizations that you've made to the theme or module don't get automatically overwritten.

To update to the latest version of a theme or module:

  • In your HubSpot account, click the marketplaceMarketplace icon in the top navigation bar. Then, select Marketplace downloads.
  • At the top, click the Themes or Modules tab. 
  • Next to the theme or module that you want to update, click Install update

Please note: before updating your theme or module, it is strongly recommended to verify the version of your current theme or module, as well as the version you are updating to. Skipping multiple versions in a single update may result in inconsistencies within the template.

 

How many child themes can I have on my account?

The number of child themes you can create depends on your account's subscription:

  • If your account has a Marketing Hub or CMS Hub Professional subscription, you can have up to 5 child themes
  • If your account has a Marketing Hub or CMS Hub Enterprise subscription, you can have up to 10 child themes.
  • If your account has CMS Hub starter subscription or uses HubSpot's free tools, you can have 1 child theme.

Learn more about child themes.

Purchasing and refunds

Where can I find my purchased themes?

To find all themes purchased from the HubSpot template marketplace: 

  • In your HubSpot account, click the marketplace Marketplace icon in the top navigation bar. Then, select Marketplace downloads.
  • In the Themes tab, review your purchased themes. 
     

 

Where can I find an invoice for my marketplace purchase?

If you require an invoice or a receipt for your marketplace purchase, you can request one directly from the provider. It is a requirement that providers must give an invoice or receipt when requested.

HubSpot cannot issue a receipt or invoice as marketplace transactions are between the provider and user, through the provider’s payment gateway.

Why is my card being declined by PayPal or Stripe when trying to purchase a Template Marketplace listing?

The most common reason for a card being declined is because the payment provider doesn’t recognize the vendor, and assumes that it's fraudulent. You can contact your bank or credit card provider to ask them to approve the vendor.

In other instances, the problem may be due to incorrect data entry, such as an incomplete postal code. Review your information with PayPal or Stripe to confirm that it's accurate and up-to-date.

How do I request a refund?

Before requesting a refund, please read the item’s installation guide and documentation and check that the item is represented accurately on the Template Marketplace.

To request a refund:

  • In your HubSpot account, click the marketplace Marketplace icon in the top navigation bar. Then, select Marketplace downloads.
  • Next to the theme or module that you want to refund, click the Actions dropdown menu. Then, click Request a refund

Please note: all refund requests are between the buyer and the provider. HubSpot does not have any role when a refund is requested. Learn more about guidelines for refund requests on the Template Marketplace.

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