Account Settings

Exclude recipients from CRM email logging

Last updated: May 4, 2021

Applies to:

All products and plans

To prevent logging emails sent to specific recipients, you can add them to your Never Log list. Users with Super admin permissions can add recipients to the account's Never Log list so that the recipients are blocked for all users. Emails sent from a connected personal email with the HubSpot Sales extension to addresses or domains on this list will not create a new contact record, record email tracking activity on the contact's timeline, or be logged to the record. If you send an email directly from the CRM, it will still send but the email will not be logged in the record. HubSpot will still record email tracking activity for all recipients in your activity feed

You can also exclude recipients from CRM logging when sending emails from Gmail or Outlook.

Please note: if there are recipients on an email who are not on the Never log list, HubSpot will log emails to those contact records. 

The Never Log list does not apply to email threads initiated by emails sent to a shared conversations inbox. To prevent that, set up email filters in your conversations inbox.

Manage your personal Never Log list

You can add email addresses and domains to your own personal never log list in your email preferences:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to General.  
  • Click the Email tab.
  • In the Never Log section, click Add emails or domains.
  • In the dialog box, enter one or more email addresses or domains:
    • To never log emails sent to a specific recipient, enter the email address as emailaddress@domain.com (e.g., name@hubspot.com).
    • To never log emails sent to any recipients with a specific domain, enter the domain as *@domain.com (e.g., *@hubspot.com).

enter-emails-or-domains-to-never-log

  • Click Save
  • To remove an email address or domain from the Never Log list, hover over it and click Remove.

Please note: individual users can only add up to 500 email addresses/domains to their personal Never Log list.

Manage your team's Never Log list 

Users with Super admin permission can block addresses and domains for all users in the account in the email logging settings: 
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Objects Activities
  • Click the Email Logging tab. 
  • In the Never Log section, click Add emails or domains.
  • In the dialog box, enter one or more email addresses or domains:
    • To never log emails sent to a specific recipient, enter the email address as emailaddress@domain.com (e.g., name@hubspot.com).
    • To never log emails sent to any recipients with a specific domain, enter the domain as *@domain.com (e.g., *@hubspot.com).
enter-emails-or-domains-to-never-log
  • Click Save

email-blocked-for-all-users

  • To remove an email address or domain from the Never Log list, hover over it and click Remove.

Please note: up to 500 email addresses/domains can be blocked for all users in an account.