View and export account activity history in a centralized audit log

Super admins with an Enterprise subscription can use a centralized audit log and the user analytics tab to troubleshoot issues and monitor user actions. You can also export reports if you need to share information with external third-parties, or further analysis is required, and set up notifications, to be notified of certain events. Learn about the different types of account activity below, and what an export includes.

If you use HubSpot's free tools, or have a Starter or Professional subscription, learn how you can view and export separate audit logs for user logins, employee access, security activity, or content activity.

View, filter, and export a centralized audit log

To view, filter, and export a centralized log of account activity on your Audit Logs page:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left panel, under Account Management, click Audit Logs.
• On the Events tab, you can filter by the following:
  • Category: filter by the data type, such as Approval, Content, Workflows, and more. 
  • Subcategory: filter by a subcategory. For example, if you've selected Content, you can filter by Content subcategories such as Blog posts, CTAs, and more. To use this filter, you must select a Category first. 
  • Action: filter by action type. For example, you may want to filter by Delete actions only. 
  • Modified by: filter by the users or teams that have taken the actions. 
  • Date: filter by the date range when the action occurred. 
     

• To view additional details, click any row in the table. In the right panel, review the following:
  • On the Details tab, you can view additional metadata. At the bottom of the panel, click View more information to view the part of the CRM where the user action occurred.
     

• • From a Delete action, you can restore deleted CRM objects:
    • In the right panel, click Restore [record type].
    • In the dialog box, click Restore. A record can only be restored within 90 days of deletion. 
       

• • If the user performed an Export action, you can download the exported file. In the right panel, click Download Exported File. 

• • On the Comments tab, write a comment in the text box. To tag a colleague and send them a notification, type @ followed by their name.
    • Click Reply below the comment to start a comment thread. To leave a comment thread, click Back to all comments at the top of the panel.
    • Click the ellipses ellipses on your comment to edit, delete, or copy a link to your comment.
    • Click the success checkmark to resolve a comment.
       

• • • To filter comments, click the Comments dropdown menu, and select Open comments, All comments, or Resolved comments.

• To export the entire audit log or an audit log based on the selected filters, click Export report. Then, click Export.

View the user analytics tab

To view user analytics from your Audit Logs page:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left panel, under Data Management, click Audit Logs.
• At the top, click the Analytics tab.
• On the Analytics tab:
  • At the top, you can see an overview of total daily logins, total daily deletions, total daily exports, and total daily reports. Click View Details to be taken to a centralized audit log for that specific action.

• • Below the overview, you can view charts of user activity by category, action, login trend, and CRM record. You can also filter each section by clicking the dropdown menus next to each option. Click View Filtered Records to be taken to a centralized audit log for that specific action.

Set up notifications for audit log events

Each Super Admin can set up audit log notifications for their account. Once turned on, you'll receive notifications via email when the corresponding event occurs. To set up notifications for audit log events:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left panel, under Data Management, click Audit Logs.
• At the top, click the Notifications tab.
• Set up your notifications:
  • Select the Failed logins checkbox to be notified when there are multiple failed login attempts.
  • Select the Multiple Exports checkbox to be notified when a high number of exports get logged in a day.
  • Select the Removed admin permission checkbox to be notified when a user’s admin permissions are removed.

Data included in the centralized audit log

This centralized audit log includes data about creation, deletion, and updating of the following user actions:

• Approvals
• Content activity
• CRM objects:
  
  • Blog posts
  • Calls
  • Campaigns

• • Companies

• • Contacts
  • Custom Object Definition

• • Deals
  • Landing pages
  • Marketing campaign
  • Marketing events

• • Playbooks

• • Products

• • Quotes
  • Quote templates
  • Site page
  • Social channels
  • Social posts

• • Tasks
  • Tickets
• Lists
• Meetings
• Pipelines
• Property
• Property value
• Record creation form
• Security activity
• Sensitive property value
•  Settings
  • Auto association of companies to contacts is turned on or off
  • AI Assistant settings for content prompts or customer analysis turned on or off

• Teams
• Workflows