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View and export account activity history in a centralized audit log

Last updated: February 2, 2024

Available with any of the following subscriptions, except where noted:

Marketing Hub Enterprise
Sales Hub Enterprise
Service Hub Enterprise
Operations Hub Enterprise
CMS Hub Enterprise

Super admins with an Enterprise subscription can use a centralized audit log with flexible filters and comprehensive data to troubleshoot issues and monitor user actions. You can also export reports if you need to share information with external third-parties, or further analysis is required. Learn about the different types of account activity below, and what an export includes.

If you use HubSpot's free tools, or have a Starter or Professional subscription, learn how you can view and export separate audit logs for user logins, employee access, security activity, or content activity.

 

Please note: if you are a super admin, you can opt-in to public betas by navigating to your account name in the top right corner, and clicking Product Updates. From the Product Updates page, under Early Access, click Betas. To opt-in to this beta, next to Centralized audit log of user actions, click Join beta

This centralized audit log includes data about creation, deletion, and updating of the following user actions:

    • Companies
    • Contacts
    • Custom Object Definition
    • Deals
    • Landing pages
    • Marketing campaign
    • Marketing events
    • Playbooks
    • Products
    • Quotes
    • Quote templates
    • Site page
    • Social channels
    • Social posts
    • Tasks
    • Tickets
  • Lists
  • Pipelines
  • Property
  • Security activity
  • Settings
    • Auto association of companies to contacts is turned on or off
    • AI Assistant settings for content prompts or customer analysis turned on or off
  • Workflows

To view, filter, and export a centralized log of account activity on your Audit Logs page:

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left panel, under Data Management, click Audit Logs.
  • On the Audit Logs page, you can filter categories, subcategories, actions, and user modifications by clicking the dropdown menus next to each option. You can also filter within a date range.
audit-log-filters
  • Click any row in the table to view a side panel:
    • On the Details tab, you can view additional metadata. At the bottom of the panel, click View more information to view the part of the CRM where the user action occurred.
audit-log-metadata 
    • On the Comments tab, write a comment in the text box. To tag a colleague and send them a notification, type @ followed by their name.
      • Click Reply below the comment to start a comment thread. To leave a comment thread, click Back to all comments at the top of the panel.
      • Click the ellipses ellipses on your comment to edit, delete, or copy a link to your comment.
      • Click the success checkmark to resolve a comment.

audit-log-comments

      • To filter comments, click the Comments dropdown menu, and select Open commentsAll comments, or Resolved comments.

filter-comments-audit-log

  • To export the entire audit log or an audit log based on the selected filters, click Export report. Then, click Export.
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