Export account activity history

Last updated: August 10, 2020

Applies to:

All products and plans

From your account settings, you can export account activity history, including:

  • User logins
  • HubSpot employee access
  • Security activity
  • Content activity

To export account activity:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Account Defaults.
  • In the Security section, click Export next to the type of history you want to export.

    account-activity-export
  • Your export will begin to process. When ready, a download link will appear in your notification center. You'll also receive an email with a download link.

    notification-icon

Continue reading below for more information on each type of export.

User login history

Super Admins can export the previous 90 days of user login history. This includes login attempts to app.hubspot.com and the HubSpot mobile app.

Login history exports contain the following information about each login attempt:

  • login timestamp
  • user email address
  • IP address
  • location
  • type of login
  • user agent (information about the device used for logging in)

In the export, you'll see a column for login type. This field refers to the method used logging in.

  • Password login: user logged in using the username and password fields.
  • Sign in with Google login: user logged in using Google.
  • HubSpot tools login: a HubSpot process, such as a reporting export, was scheduled by this user.
  • Two-factor authentication (2FA) login: user logged in using two-factor authentication.
  • Single sign-on (SSO) login: user logged in using single sign-on (SSO).
  • File transfer protocol (FTP) login with password: user logged in using FTP.
  • HubSpot log in code login: user logged in after verifying their login attempt via email.
  • Mobile password login: user logged in to the mobile app using the username and password fields.
  • Mobile sign in with Google login: user logged in to the mobile app using Google.
  • Mobile two-factor authentication (2FA) login: user logged in to the mobile app using two-factor authentication.
  • Switch between HubSpot accounts: user switched from one HubSpot account to another.

HubSpot employee access history

By default, HubSpot employees have limited access to your HubSpot account. This allows employees such as your account manager and support specialists to help with your account. Super Admins can export the previous 90 days of HubSpot employee access history.

Each export contains timestamps for each instance of employee access, and the department that the employee works in at HubSpot. The following departments may appear in your export:

  • Engineering: members of HubSpot's software engineering team. Engineers might enter your account to investigate bugs or unexpected behavior in the HubSpot app.
  • Account Management: members of your account management team. Account managers might enter your account to assist during strategy calls or check on your progress and success with HubSpot.
  • Services: members of HubSpot's services team, like technical consultants, onboarding specialists, and site migration managers. Services employees might enter your account to assist you or check on the status of services you’ve purchased.
  • Customer Support: members of HubSpot's technical support team. Customer support might enter your account to help troubleshoot bugs or help members of your team learn the HubSpot product.
  • Sales: members of HubSpot's sales team. The sales team might enter your account during a product demo, or to determine how to help you get the most value from using HubSpot.
  • Product/User Experience: members of HubSpot's product and UX teams. Product and UX teams might enter your account to follow up on feedback or questions that you’ve raised about HubSpot functionality.
HubSpot employees in other departments might occasionally access your account for reasons not listed above. If you have questions about the information you're seeing in your export, you can reach out to HubSpot support.

Learn how to remove HubSpot employee account access.

Security activity history

Super Admins cam export security activity history to see a list of security-related actions that users have taken in the account. The following user actions are included in each export:
  • Adding, removing, requiring or removing the requirement for single sign-on (SSO)
  • Exporting contacts
  • Adding or removing users
  • Viewing, creating, or deactivating an API key

For each user action, the export will show:

  • the time of the action
  • the type of action
  • the user's email address
  • the ID of the affected object
  • the approximate location
  • a link to the URL where the action was taken in the account

Content activity history

Please note:CMS Hub Enterprise account is required to export content activity history.

Content activity exports provide a list of content-related actions that users have taken in the account. Actions include creating, updating, and deleting the following content assets:

  • Website pages
  • Landing pages
  • Blog posts
  • Marketing emails
  • Email, blog, or web page templates and modules
  • Files
  • Calls-to-action
  • URL redirects
  • HubDB

For each action, the export will show:

  • the date and time of the action
  • the type of object that was created, updated, or deleted
  • the type of event, such as PUBLISHED or DELETED
  • the name of the asset, such as the file name or page name
  • the ID of the object
  • the user who committed the action
  • the ID of the user
  • the updated or deleted HubDB rows

 

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