Why am I getting a "Call Failed" error in the CRM?

Last updated: November 1, 2017


If you see a Call Failed message, verify the following:

  • You are attempting to call a live phone number.
  • You entered the phone number in the correct format and included a country code if calling a country outside of the United States. The following are accepted formats:
    • 1-888-482-7768
    • 18884827768
    • 1 888 482 7768
    • 1-888-482-7768ext3
    • 1-888-482-7768,3
  • You have registered a valid phone number.

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