Contacts

Associate activities with records

Last updated: January 31, 2019

Activities in a record's timeline can be associated to other records. When an activity is associated to another record, the same activity will appear in that record's timeline as well.

By default, a record's timeline will contain activities from any associated contacts, companies and the five most recent open deals.  Any additional replies in an email thread will be associated with the same records as the first email in the thread.

You can opt to associate a single activity from one record to another, or associate multiple activities when you're creating a new deal or ticket record.

Associate a single activity to another record

  • Hover over the activity to associate and in the upper right of the activity, click Associated with [X] records.

  • In the Search all records field, enter the name of the record to associate this activity to. Select the checkbox next to the record. This activity will appear in that record's timeline. You can also disassociate an activity by deselecting a record.

Associate multiple activities to a new deal or ticket

  • In the upper right, click Create deal or Create ticket.
  • In the right pane, Associate deal/ticket with section, click the Company or Contact dropdown menus, then search and select the company or contact to associate with the new object.
  • To associate activities on these records to the new object, select the Add timeline activity from [existing record] to this deal/ticket checkbox and click the Last 30 days dropdown menu to select the time-frame where the record's activities will be associated to the new object.

  • Enter the other fields and click Create. The resulting object should pull in the associated activities from the associated records based on the timeframe selected.

Please note: all activities created before November 13, 2017 will retain their original associations, but you can edit the associations for these activities on the timeline. 

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