Contacts

What do the columns mean in the csv I receive when I export unsubscribes and bounces?

Last updated: December 13, 2016

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

You can export all unsubscribes and bounces from your portal to see a cumulative list of all Contacts(current and previously deleted) who have bounced or unsubscribed from email. Please see below for an explanation of the columns in the export file.

  • Portal Bounce: email was rejected by the recipient's server
    • TRUE means the email hard bounced when HubSpot tried to deliver it on your behalf.
  • Portal Unsubscribe: unsubscribe/opt-out
    • TRUE means unsubscribed from all email types.
  • Portal Spam Report: an email was marked as spam
    • TRUE means a contact marked one of your marketing emails as spam.
  • Global Bounceemail was rejected by the recipient's server repeatedly across portals
    • TRUE means the email hard bounced before and is invalid/universally unrecognized.
  • Marketing Information: a default email type
    • TRUE means the recipient unsubscribed from Marketing Information emails.
  • Any other columns in your export refer to custom email types in your portal
    • TRUE means the recipient unsubscribed from that email type.
Please note: Contacts who have not opted out of all email types (global) but have only opted out from Marketing Information or a custom email type are still eligible to receive other email types.

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