conversations

Configure your conversations notification preferences

Last updated: December 10, 2018

free

In your conversation settings, you can set up how you wish to be notified when a visitor initiates a chat or sends an email. 

To see the number of new messages in the inbox tab of your browser window:
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Conversations > Notifications.
  • Click to toggle the Browser tab notification switch on. Then, click Save.

To turn on floating notification sounds:

  • In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
  • In the left sidebar menu, navigate to Notifications > HubSpot.
  • In the General Settings section, select the Floating notification sound checkbox to turn on sound notifications.

Please note:  to trigger the floating notification sound, floating notifications must be enabled and the user must be in the conversations inbox.

To disable all notifications or specific notifications for incoming threads, you can do so in your Profile & Preferences:

  • In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
  • In the left sidebar menu, navigate to Notifications > HubSpot
  • In the Assign section, click Advanced preferences
  • Clear the specific notification checkboxes to disable individual notifications for new, reassigned, or unassigned conversations.customize-conversations-assign-notifications-

If no one is online and available to respond to an incoming chat thread, these conversations will be located in the Unassigned view in the conversations inbox.

To receive notifications via the Slack integration, in your notification preferences, navigate to Notifications HubSpot Integrations. Then select the checkbox(es) next to the assignments you want to be notified of in your Slack channel.  

Please note:
  • Users will only receive notifications from unassigned conversations after they have visited their Conversations inbox at least once.
  • If you have followed the steps above but are not receiving notifications, ensure that your browser settings are configured to support push notifications.

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