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Understand your comment notification emails

Last updated: September 19, 2023

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Use comments to collaborate with your team on activities such as notes and calls in CRM records. Review your comment notification emails to get an overview of comments added to assets you may be working on. 

Comment notification emails include information such as the associated asset or activity, the date and time the comment was added, and any previous comments in the same thread. 

Before you get started

When reviewing your comment notification emails, please note the following:

  • To receive comment notification emails, ensure that your email notification settings have been toggled on. Learn more about managing your notification settings.
  • Generally, the author of the comment will not receive a comment notification email.
  • When up to three replies are left on a thread within a 60-second timeframe, the three comments will be bundled into one single notification email.

Understand comment notification email recipients

Comment notification emails will be sent to the following users in these instances:

  • The owner of the asset or CRM records will be notified whenever another user comments or replies to a comment thread on the asset. 
    • For HubSpot campaigns, this refers to the user assigned as the campaign owner
    • For other assets such as marketing emails, website pages, or workflows, this generally refers to the user that created the asset. 
  • Generally, @mentioned users will be notified: 
    • For any assets, any users or teams @mentioned in a comment or comment reply will be notified. 
    • For CRM records, users directly @mentioned in an activity will be notified of all comments on the activity. 
  • Specifically for comments on assets only:
    • If a user replies in a thread, all users that have previously replied in the same thread will be notified.
    • Users who have previously commented directly on the asset, and users replying to other comment threads will not be notified.


Understand comment notification emails from CRM records

Comments on the following activities in CRM records can trigger comment notification emails:

  • Calls
  • Tasks
  • Notes
  • Meetings
  • Manually logged emails. 
  • Manually logged postal mail
  • Manually logged SMS messages
  • Manually logged WhatsApp messages
  • Manually logged LinkedIn messages
If an activity is associated with multiple CRM records, the record referenced in the comment notification email will be prioritized in the following order: 
  1. Company 
  2. Contact
  3. Deal
  4. Ticket
  5. Quote
  6. Custom object



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