Why am I getting a 404 Error on a published page?

Last updated: November 8, 2018

Applies to:

Marketing Hub
Basic, Professional, Enterprise
HubSpot CMS

A 404 page means that the server could not find the page at the path listed in the browser's address bar. There are many different reasons why a "published" page might return a 404 to a visitor including:

  • Domain name server (DNS) outages, new DNS records, or improperly configured DNS settings.
  • Redirects on the original page that lead to a page that can't be found.
  • A change in the page's original URL without a proper redirect.
  • Improperly configured internal DNS records.
  • Broken query parameters from external tracking tools.

If you encounter a page that is published and is returning a 404 upon request confirm that there are no current issues with your DNS provider or internal DNS configurations, that there are no redirects in your URL mappings (or in the page via JavaScript redirects), and that the naked URL that you are trying to access (without any tracking parameters attached) matches exactly to the published page.

If you are unable to access the page after confirming the above configurations are correct please contact HubSpot Support.

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