CMS-General

Error: 404 error on a published page

Last updated: January 9, 2019

Applies to:

Marketing Hub
marketing-basic-pro-enterprise
Professional, Enterprise
Legacy Marketing Hub Basic
HubSpot CMS

A 404 page means that the server could not find the page at the path listed in the browser's address bar. There are many different reasons why a "published" page might return a 404 to a visitor including:

  • Domain name server (DNS) outages, new DNS records, or improperly configured DNS settings.
  • Redirects on the original page that lead to a page that can't be found.
  • A change in the page's original URL without a proper redirect.
  • Improperly configured internal DNS records.
  • Broken query parameters from external tracking tools.

If you encounter a page that is published and is returning a 404 upon request confirm that there are no current issues with your DNS provider or internal DNS configurations, that there are no redirects in your URL mappings (or in the page via JavaScript redirects), and that the naked URL that you are trying to access (without any tracking parameters attached) matches exactly to the published page.

If you are unable to access the page after confirming the above configurations are correct please contact HubSpot Support.

Free Inbound Marketing Training Learn inbound marketing techniques that range from creating content, using  social promotion, converting and nurturing leads, and all the way to marketing  to your customers. Start the course