How does BCC to CRM work with multiple HubSpot portals?

Last updated: July 25, 2016

Available For:

Product: HubSpot Sales
Subscription: Free, Professional

Some people work out of a few different HubSpot accounts. If you fit into this bucket, then you may be wondering where your email will end up when utilizing the BCC to CRM feature in HubSpot Sales. The emails will end up in which ever portal you currently have connected to HubSpot Sales.

Here's how you can find out:
  • Sign in to your HubSpot portal
  • Navigate to the Account Settings > HubSpot Sales tab
  • Within the dropdown, select whichever portal you would like your BCC-to-CRM emails to arrive at.

Moving forward, all emails that you BCC-to-CRM will end up in the portal selected on this page. If you actively work out of multiple HubSpot Sales accounts, then you may want to set up a unique Chrome browser profile for each account. This will allow you to easily jump from portal to portal, with no need to change settings.