Meetings

Why can't I connect to Meetings with HubSpot Sales?

Last updated: January 19, 2017

Available For:

Marketing: N/A
Sales: Professional

If you've tried to connect your email account in the Meetings tool, but find that you're being redirected to your HubSpot Sales activity stream or receiving an error, you may need to talk to your IT admin to make sure your permissions and MX records have been set up correctly for your email account.

Below are a few reasons why the connection to Meetings may be unsuccessful: 

  1. Your email account does not have permission to connect to a third party app like HubSpot Sales.
  2. If you're connecting a G Suite account, IMAP may have been disabled in Gmail.
  3. If you're connecting an Outlook 365 account, your domain may not be fully set up (normally indicated by an email address that looks like test@mydomain.onmicrosoft.com).
  4. Your calendar may not be hosted with G Suite or Outlook365 (can be verified in domain's MX records).

In any of these cases, your IT administrator will need to take action to change the setup of your email account in order to allow you to connect to the Meetings tool in HubSpot.

To determine if your email account is compatible with Meetings and other HubSpot Sales features, check out this article

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