Why can't I connect to meetings with HubSpot Sales?

Last updated: December 6, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

If you've tried to connect your calendar in the meetings tool but find that you're being redirected to your HubSpot Sales activity stream or receiving an error, you may need to talk to your IT admin to make sure your permissions and MX records have been set up correctly for your email account.

Below are a few reasons why the connection to meetings may be unsuccessful: 

  1. Your email account does not have permission to connect to a third-party app like HubSpot Sales.
  2. If you're connecting a G Suite account, IMAP may have been disabled in Gmail.
  3. If you're connecting an Office 365 account, your domain may not be fully set up (normally indicated by an email address that looks like
  4. Your calendar may not be hosted by G Suite or Office 365 (can be verified in your email domain's MX records).

In any of these cases, your IT administrator will need to take action to change the setup of your email account in order to allow you to connect your calendar to the meetings tool in HubSpot. 

If you're able to connect your default personal calendar but don't see additional calendars to integrate in your meetings settings, you'll need to ensure that you have access to other calendars in your email account or that you create additional calendars in your email account. Learn more here

To determine if your calendar is compatible with meetings and other HubSpot Sales features, check out this article

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