Last updated: October 13, 2020
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Snippets are short, reusable text blocks that can be used on contact, company, deal and ticket records; in email templates; in chat conversations; and when logging an activity or note.
If you want to create reusable emails, learn more about the templates tool.
Please note: users without a paid seat can view, edit, and use the first five snippets in a HubSpot account if they have sales or service access. Users with a paid seat can view, edit, and use up to 1,000 snippets in a HubSpot account. You can view the total number of snippets that have already been created in your account in the top right corner on the snippets dashboard. Learn more about these limits in HubSpot's Product & Services catalog.
Please note: there is a 2,500 character limit per snippet.
Please note: creating a snippet with curly brackets instead of personalization tokens causes issues with HubSpot's template rendering service. Remove any curly brackets to save the snippet.
You can also organize your snippets into folders:
Use snippets to leave notes about prospects in the CRM, quickly pull in important details when writing an email to a prospect, or as quick responses during a live chat conversation. You can also insert a snippet when logging an activity or leaving a comment on a record using the HubSpot mobile app for Android. There are two ways to add a snippet:
Please note: if you used personalization tokens in your snippet, these tokens will only populate when you use the snippet on the Email tab of a contact, company, deal, or ticket record.You can also insert snippets in emails from your inbox using the HubSpot Sales Chrome extension or the HubSpot Sales Outlook desktop add-in.
Assets across HubSpot can be partitioned so that only the right teams and users can view and edit them. This...
When composing a sales email template or a snippet, insert a personalization token to tailor the content...