If you create a team scheduling page but do not have your individual Zoom account connected to HubSpot, the Zoom link used in the meeting link will be that of the user who originally connected the Zoom integration. Therefore, the creator of the scheduling page will be the same user whom's meeting link is added to the calendar invitation. If you have your Zoom account connected, your individual Zoom link will be used.
Your HubSpot user email address must match your Zoom user email address to add a Zoom videoconference link to your meeting links.
In your HubSpot account, navigate to Sales > Meetings.
If you are creating a scheduling page:
Click Create scheduling page.
In the Overview tab, click the Add videoconference link dropdown menu and select Zoom.
If you are editing an existing link:
Hover over the scheduling page you want to add a Zoom video conference to and click Edit.
In the left sidebar menu, click Overview.
Click the Add videoconference link dropdown menu and select Zoom.
When a prospect books a meeting with you, a link to the Zoom video conference will be automatically added to the calendar invite.
Please note: due to an API change from Zoom, meeting participants who join a meeting link directly may not be tracked in HubSpot meeting logs or created as contacts. Meeting participants need to be logged into their Zoom account and identifiable from their email address in order for HubSpot to track them as participants.
Exclude contacts from being created in HubSpot
If you use Zoom with members of your own organization and want to exclude your team members from becoming new contacts in HubSpot, add your company’s email address in the Contact exclusions section of your Zoom integration settings:
In your HubSpot account, click the Marketplace iconmarketplace in the main navigation bar. Under Manage, select Connected apps.
Under Connected Apps, click Zoom.
On the Settings tab, enter the email address that you use for your organization. Once you've entered a valid email address, the switch next to your email address will automatically toggle on.