Last updated: September 8, 2021
|Service Hub Professional, Enterprise|
You can customize a knowledge base by setting the domain, visitor access, and language. You can also turn on features such as support forms and related articles. Learn more about customizing knowledge base appearance.
Manage customer access to the content on your knowledge base:
Manage search engine access to the search results page of your knowledge base:
Please note: this setting only applies to your knowledge base's search results page. All other knowledge base pages will be searchable unless specified in your robots.txt file.
You can manually set the primary language for your knowledge base. In order for a language to be used as a primary language, all categories must be translated into that language.
You can customize your knowledge base's favicon, the small image in the browser tab next to the page title.
Please note: for best results, a favicon should be saved as a 48 by 48 px image in one of these file formats: .ico, .gif, .png.
You can add a support form to your knowledge base so visitors can contact your team if they can't find an answer to their question. Learn more about adding a support form to a knowledge base.
To add a related articles section at the bottom of every article, click to toggle the Related articles switch on. This section will contain articles with similar content to the current article. Related articles are automatically adjusted based on visitor attributes and article performance.
At the end of each article, customers will be asked for feedback on the usefulness of the article. This cannot be removed from your articles or edited.
When an unknown visitor leaves feedback, they will be asked for their email address. A contact record is created and their feedback is stored. You can customize the type of consent you require for this data:
The preview will show how the current consent option will appear to visitors.
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