Knowledge Base

Customize your knowledge base

Last updated: October 28, 2019

Applies to:

Service Hub  Professional, Enterprise
You can customize the domain your knowledge base is hosted on and the appearance of your knowledge base.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service Knowledge Base.

General settings

  • On the General tab, you can customize the following:
    • Knowledge Base domain: you can update the domain that your knowledge base is hosted on. By default, your knowledge base will be connected to a system domain.
      • To replace the system domain with your own, click Manage domain to open your domain manager.
      • In the Primary domains section, locate the row for your Knowledge base, then click the Edit dropdown menu and click Replace primary domain.

        edit-replace-primary-domain
    • Knowledge Base root URL: to add a subdirectory to your subdomain for your knowledge base, click Edit root URL. Once you've entered the URL in the Knowledge Base root URL field, click Yes, save it.
    • Language: to select a custom language for your knowledge base, click the dropdown menu and select the language you want. By default, your account settings will appear here.
    • Support form: you can add a support form for your visitors to your knowledge base. Learn how to set up and add your support form to your knowledge base.
    • Related articles: to add a section of related articles to the bottom of your knowledge base articles, click to toggle the Related Articles switch on. Related articles are automatically chosen based on their relevance to the current article. These articles will automatically adjust based on both article performance and visitor engagement.

Customize appearance

Click the Customize tab to edit the appearance of your knowledge base:

  • Navigation bar: customize the way your knowledge base appears in a web browser:
      • Favicon: the small image that appears in the browser tab.
      • Company logo: your knowledge base logo image.
      • Name your knowledge base: the public facing name of your knowledge base e.g., Help Center or Knowledge Base.
      • Text link to your support form: the text that will appear in the upper-right corner of your knowledge base and link to your support form, if the support form is set up.
      • Company website URL: your company website URL, which will link to your logo image.
      • Text link to your company website: this text will appear in the upper-right corner of your knowledge base and link to your Company website URL.
    kb-website-url-and-text
  • Header: the content that appears in the top section of your knowledge base website:
    • Welcome message: the text that displays above the search bar on your knowledge base home page.
    • Header color: the color that fills the space behind the search bar. Select a color bubble, use the color picker, or enter a hexadecimal code for a custom color.
    choose-header-color-or-link-color
    • Header background image: an image that fills the space behind the search bar, instead of a header color. Click Browse images to select an image from your file manager, or click Upload to select a new image from your computer.
  • Links: the color used for any text links throughout your knowledge base.
  • On the left side of your Customize settings, you'll see a live preview of how your knowledge base will appear on different device types. Click the tabs to adjust the preview and see how your knowledge base will appear on different device types. This preview will update with all your changes in real time.

preview

 

Feedback settings

At the end of every article, visitors are asked to give feedback on the article by selecting Yes or No. Each submission is added to your article health data in your knowledge base reports

When a visitor leaves feedback, they are asked for their email address. 

  • To comply with any data protection laws and let visitors know what you do with their data, click the Feedback tab.
  • Click the Notice and Consent / Legitimate Interest (GDPR) dropdown menu and select an option. You can preview the option below.knowledge-base-settings-notice-and-consent-dropdown