In your knowledge base settings, you can set the domain your knowledge base is hosted on, select the language for default template text, add a support form, and allow your visitors to submit article feedback.
Knowledge Base root URL: to add a subdirectory to the subdomain for your knowledge base, click Edit root URL. Enter the URL in the Knowledge Base root URL field, then click Yes, save it.
Knowledge Base Access: you can select if your knowledge base will be public to all visitors and select specific articles to be private. Or, you can select that your knowledge base is private to all visitors and can only be accessed by registered contacts.
Language: click the dropdown menu to change the language for default content on your knowledge base. By default, this will be set to you account language.
Favicon:to change the image that appears in the browser tab for your knowledge base, hover over the favicon and click X. To upload a new image, click Upload. To use an image from your file manager, click Browse images. By default, the favicon from your pages settings will appear here.
Related articles: to add a section of related articles to the bottom of your knowledge base articles, click to toggle the Related Articles switch on. Related articles are automatically chosen based on their relevance to the current article. These articles will automatically adjust based on article performance and visitor engagement.
At the end of every article, visitors are asked to give feedback on the article by selecting Yes or No. Each submission is added to your article health data in your knowledge base reports.
When a visitor gives feedback, they are asked for their email address.
To comply with data protection laws and let visitors know what you do with their data, click the Feedbacktab.
Click the Notice and Consent / Legitimate Interest (GDPR) dropdown menu and select an option. You can preview the option below.