Knowledge Base

Customize your knowledge base

Last updated: November 26, 2019

Applies to:

Service Hub  Professional, Enterprise

In your knowledge base settings, you can set the domain your knowledge base is hosted on, select the language for default template text, add a support form, and allow your visitors to submit article feedback.  

Learn how to customize your knowledge base template.

General

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service Knowledge Base.
  • On the General tab, customize the following:
    • Knowledge Base domain: by default, your knowledge base will be hosted on a system domain.
      • To replace the system domain, click Manage domain to open Domains & URLs.
      • In the Primary domains section to the right of Knowledge base, click the Edit dropdown menu and click Replace primary domain.

        edit-knowledge-base-domain
    • Knowledge Base root URL: to add a subdirectory to the subdomain for your knowledge base, click Edit root URL. Enter the URL in the Knowledge Base root URL field, then click Yes, save it.
    • Language:  click the dropdown menu to change the language for default content on your knowledge base. By default, this will be set to you account language
    • Favicon: to change the image that appears in the browser tab for your knowledge base, hover over the favicon and click X. To upload a new image, click Upload. To use an image from your file manager, click Browse images. By default, the favicon from your pages settings will appear here.
    • Support form: you can add a support form to your knowledge base for your visitors. Learn how to set up and add your support form to your knowledge base.
    • Related articles: to add a section of related articles to the bottom of your knowledge base articles, click to toggle the Related Articles switch on. Related articles are automatically chosen based on their relevance to the current article. These articles will automatically adjust based on article performance and visitor engagement.

Feedback

At the end of every article, visitors are asked to give feedback on the article by selecting Yes or No. Each submission is added to your article health data in your knowledge base reports

When a visitor gives feedback, they are asked for their email address. 

  • To comply with data protection laws and let visitors know what you do with their data, click the Feedback tab.
  • Click the Notice and Consent / Legitimate Interest (GDPR) dropdown menu and select an option. You can preview the option below.knowledge-base-settings-notice-and-consent-dropdown
/knowledge-base/how-do-i-set-up-and-customize-my-knowledge-base