Last updated: March 15, 2021
Access a list of recorded calls while on the go using the HubSpot mobile app on your iOS device. You can listen to a call recording, review comments from other team members, or access the call transcript. You can also share a call recording with other users in your account, including users without a paid seat.
Review calls so you can track how your reps are doing and where they might need additional coaching.
- Open the HubSpot app on your device.
- In the bottom navigation menu, tap More.
- Tap Calls.
- A list of recorded calls will appear. This list includes any recorded calls made using the calling tool, or cloud recordings using HubSpot's integration with Zoom. Tap a call to listen to the recording, access the call transcript, view any comments, or share the recording:
Please note: if you don't see your calls listed, make sure Conversation Intelligence (CI) and call recording are turned on in your account settings.
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- To listen to the recording, tap the play icon. If you're reviewing a Zoom cloud recording, you can play, pause, or skip ahead to listen to a specific part of the call.
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- To access the call transcript, tap Transcript.
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- To share the call recording, tap the share icon in the top right. When the recipient taps the call link on their device, the call details will open in the app.
