Restore CRM changes

Restore CRM changes by rolling records back to a previous point within the last 14 days. This allows you to undo updates made by workflows, imports, or manual edits and return records to an earlier state. The following objects are supported: contacts, companies, deals, tickets, calls, products, leads, marketing events, orders, tasks & custom objects.

Restore CRM changes

Rollback to a previous point up to 14 days ago. Select one or multiple objects to restore back to the configured time. For example, a workflow created 100 contacts on Jan. 29, 2026 at 9:00AM. Rollback to an earlier date or time of day to undo that action and move the records to the recycle bin. 

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, under Data management, navigate to Backup & Restore.
3. Click the Restore tab.
4. Select Restore CRM changes.
5. In panel, configure the following:
   • Click the Source dropdown menu and select a source (e.g., CRM Manual changes, Import, or Workflow).
   • Click the name dropdown menu and select the name of an import or workflow. This option appears for Import and Workflow only.
   • Click the Object types to Include dropdown menu and select the objects you want restored to the selected point.
   • Click the Properties dropdown menu and select properties to restrict restore to only the ones selected. This option appears for CRM Manual changes only.
   • Click the Changed by dropdown menu and select a user to restrict restore to only changes made by that user. This option appears for CRM Manual changes only.
• Click the Select a date dropdown menu and select a date.
• Click the Select a time dropdown menu and select a time.
6. Click Prepare preview.

After you prepare a restore, it remains visible for you to action for up to 14 days. When you action it, it remains in the Restore History table for 90 days.

1. Prepare a data restore.
2. Hover on the restore in the table, then click Open preview.
3. Click a tab to review restore options. If multiple options are available (e.g., Created records and Modified properties), you can only restore one type. Prepare another restore to action the other types.
4. Review the details in the table such as record name, date, change source, and current and last known property value.
5. To select records:
   • Select the checkboxes next to the records you want to restore to only change certain records.
   • In the upper right, click Select all to process all records listed for restore.
6. In the bottom right, click Restore.
7. In the dialog box:
   • Review the changes.
   • In the Type the number of changes to restore text field, enter the displayed number.
   • Click Restore.

A data restore will be tracked in the audit log. If you want to restore deleted records, you can import or use the recycling bin.