Last updated: April 14, 2026
Available with any of the following subscriptions, except where noted:
HubSpot analyzes communications such as recorded call transcripts, 1:1 or shared inbox emails, recorded meeting transcripts, and live chats associated with conversations to surface conversational context across your CRM. Breeze, HubSpot's collection of AI tools, uses this context to generate summaries, content, and insights. When your account reaches limits for communication analysis, Super Admins receive a usage limit notification.
What HubSpot tools use conversational context
-
Smart CRM cards on contacts and companies
Review your current usage and capacity
Your monthly conversational context limit is based on your subscription and the total number of paid seats in your account. Learn more about capacity and pricing related to your account on HubSpot's Product & Services catalog.
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Usage & Limits tab.
- Click Other limits.
- Review the pooled capacity for your account.
What happens when you reach your limit
When your account approaches or reaches the conversational context limit, the following occurs:
- 75% usage: an in-app notification and an email notification with the subject You're approaching your conversational context limits is sent to Super Admins in your account.
- 100% usage: an in-app notification and an email notification with the subject You've reached your conversational context limit is sent to Super Admins in your account. Analysis of new communications stops until the monthly limit resets. Existing data remains stored in your account.
Frequently asked questions
What counts as an analyzed communication?
An analyzed communication includes a single analyzed interaction, such as one call or meeting transcript.
Does data stop being collected when I reach the limit?
No. Data continues to be stored in your account, but it's not analyzed until capacity becomes available.
What happens to unused capacity?
Monthly limits reset each month and unused capacity doesn't roll over.
Can I prevent certain communications from being analyzed?
No. Communication analysis occurs automatically.
Next steps
