Understand communication analysis limits and notifications

HubSpot analyzes logged communications in the background (e.g., recorded call transcripts, 1:1 or shared inbox emails, recorded meeting transcripts, and live chats associated with conversations) to surface context across your CRM. Breeze, HubSpot's collection of AI tools, uses this conversational context to generate summaries, content, and insights. Super Admins will receive usage limit notifications if the monthly account-wide capacity is reached.

Review HubSpot tools that use conversational context

• Brand identity.

• CRM cards that use Breeze on contacts and companies.
  

  

Review your current usage and capacity

Your monthly conversational context pooled capacity is based on your account subscription and the total number of paid seats in your account. Learn more about capacity and pricing specific to your account on HubSpot's Product & Services catalog.

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. Click the Usage & Limits tab.
3. Click Other limits.
4. Review the pooled capacity for your account.

What happens when you reach your limit

When your account approaches or reaches the conversational context limit, the following occurs:

• 75% usage: an in-app notification and an email notification with the subject You're approaching your conversational context limits is sent to Super Admins in your account.
• 100% usage: an in-app notification and an email notification with the subject You've reached your conversational context limit is sent to Super Admins in your account. Background AI analysis of new communications stops until the monthly limit resets or additional capacity is purchased. Activities (e.g., emails, calls, meetings) will continue to be logged and existing data remains stored in your account.

Frequently asked questions

Next steps

• Use smart CRM cards on contacts and companies.
• Understand brand identity in HubSpot.