Email replies to a message sent through a connected email inbox will be logged in your CRM automatically. When you receive a reply to an untracked email, or a new email from a client or contact, you can log it in HubSpot manually using your forwarding CRM email address.
Replies to emails sent using a connected inbox
Replies to emails will be logged automatically on the contact's timeline if you have connected your inbox and the following is true:
- The original email was sent through the CRM or sent from your connected inbox email client with the Log checkbox selected. Please note that a connected inbox is required in order to send email from the CRM.
- The original email was not sent to a colleague email address with the same email domain (what comes after the @ in your email address).
- The original email was sent from a user in your account.
Replies to untracked emails
Replies to emails that were sent without a connected inbox can be forwarded to the CRM using your forwarding address.