Forms

How do I add or change a recipient for form submission notifications?

Last updated: November 18, 2016

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Within your form's options, you can set which email addresses will receive notifications when a visitor submits the form. Recipients set at the form-level will be the default for the form wherever it appears. 

To specify the default email addresses to which you'd like your form submission notifications to be sent:

  • Navigate to Contacts > Forms.
  • Click on the name of the form.
  • Click the Options tab.
  • Enter the email address(es) you'd like to receive notifications in the Notified when submitted field. When adding multiple addresses, separate each address with a comma and ensure that the last email address listed does not have a semi-colon or comma listed after it.
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If your form appears on multiple pages, you can override the form defaults and set a specific email address(es) to receive the form submission notifications for a particular page. 

Please note: if you choose to override the form defaults, the default recipient(s) set at the form-level will not receive notifications for submissions on this page unless you add them to the page-specific list of recipients. 

  • Navigate to Content > Landing Pages.
  • Hover over the landing page and click Edit
  • Locate and click on the form module in the page editor to edit the form's options. 
  • Scroll down to Form Submission Notifications and check the Send form notifications to specified email addresses instead of the form defaults box.
  • Add your email address(es) to the field below. 
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If you've set up your form submission notification addresses, but are not receiving notifications, check out this article for troubleshooting steps.