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Set up your form submission notifications

Last updated: August 31, 2022

Applies to:

All products and plans

In HubSpot, you can send notifications when a contact submits one of your HubSpot forms. If a contact has previously submitted any other form on your website, the submission notification will indicate a contact reconversion. You can then identify contacts who are repeatedly engaging with your content.

Set default recipients

Only HubSpot users in the account can be set as recipients of form submission notifications. To set default recipients for your form: 
  • In your HubSpot account, navigate to Marketing > Lead Capture > Forms.
  • Hover over the form name and click Edit or Create a new form.
  • Click the Options tab.
  • Click the Send submission notifications to dropdown menu. Then, select the checkboxes next to the HubSpot users and teams to receive the notifications.  

 

Customize recipients on individual HubSpot pages (Marketing Hub Legacy Basic, Professional, or Enterprise only)

If your form appears on multiple HubSpot pages, you can override the form default recipients and set specific recipients for submissions on a particular page.

Please note: if you choose to override the form default recipients, they will not receive notifications for form submissions on the page unless you manually add them in the form module setting on the page.

  • In your HubSpot account, navigate to your landing pages or website pages.
  • Hover over the page name and click Edit.
  • In the content editor, click the form module.
  • In the left panel, scroll down and select the Send form notifications to specified email addresses instead of the form defaults checkbox.
  • Click the Email Addresses dropdown menu and select the checkboxes next to the HubSpot user's email address.

 

Subscribe to form submission notifications

To receive form submission notifications, you must subscribe to notifications in your Profile & Preferences.

  • In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
  • In the left sidebar menu, navigate to Notifications.
  • Click the Email, Desktop, and Other apps tabs to configure your notification by device type.
  • In the Form Submissions section, select the checkbox next to the notification you want to allow.



Not receiving form submission notifications

The following are common reasons why you may not be receiving form submission notifications:

  • Only HubSpot users in the account can be set as recipients of form submission notifications. If you would like to send the notification to a new email address, you can add the email address as a new user first.
  • If you're subscribed to form submission notifications and your email address has been added as a notification recipient, but you're not receiving notifications: 
    • Check your spam/junk folder and any mail filters you have set up.
    • Add noreply@hubspot.com and success@hubspot.com to your email address book or as contacts in your email client.
  • When using form submission notification emails, do also note the following: 
    • Form submission notification emails will not be sent if a visitor does not provide an email address in the default Email form field and does not have associated tracking cookies.
    • If you're using a distribution list (such as sales@company.com) as the notification address, it's possible that one of the members of that list unsubscribed from a form notification email. When one of the list's members unsubscribes from form notification emails, it will unsubscribe all members of that list. In order for notifications to be delivered to that list again, you will need to resubscribe to email notifications from a past notification email.

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