Set up legacy form submission notifications

Set up notifications to HubSpot users when a contact submits one of your HubSpot forms. If a contact has previously submitted any other form on your website, the submission notification will indicate a contact reconversion. You can then identify contacts who are repeatedly engaging with your content.

If you have a Professional or Enterprise subscription, you can also use form submissions as an enrollment trigger to send custom notifications or notifications through integrations such as Slack.

Please note: it’s recommended to use the updated forms editor to create and manage forms instead. This article should be used as a reference for existing forms built with the legacy editor only.

Turn on form submission notifications 

To receive form submission notifications, you must turn on form submission notifications. Learn more about setting up your notification settings.

1. In your HubSpot account, navigate to Marketing > Forms.
2. In the left sidebar menu, navigate to Notifications.
3. At the top, click the Email & Desktop tab.
4. Scroll down to the Form Submissions section and select the checkboxes next to the notification types you want to turn on.

Turn on form submission notifications from the HubSpot mobile app 

If you've turned on notifications from the HubSpot mobile app, you can choose to receive alerts when a contact submits a form.

1. Open the HubSpot app on your device.
2. In the top left, tap Menu.
3. Tap the settings settings icon in the left sidebar.
4. Tap Notifications.
5. Tap Form submissions. 
6. Toggle the Form submission switch on.

Learn more about viewing form submissions from the HubSpot mobile app. 

Set default recipients

1. In your HubSpot account, navigate to Marketing > Forms.
2. Hover over the form name and click Edit or Create a new form.
3. At the top, click the Options tab.
4. To send form submission notifications to the contact owner, select the Send submission email notifications to the contact’s owner checkbox. 
5. To send form submission notifications to specific users, click the Send submission notifications to dropdown menu. Then, select the checkboxes next to the HubSpot users and teams to receive the notifications.
   • Only HubSpot users in the account can be set as recipients of form submission notifications.

Customize recipients on individual HubSpot pages

If your form appears on a HubSpot page, you can override the form default recipients and set specific recipients for submissions for each page. For example, this can be useful when using one contact form on multiple pages, such as a sales page and a marketing blog page.

Please note: if you choose to override the form default recipients, they will not receive notifications for form submissions on the page unless you manually add them in the form module setting on the page.

1. Navigate to your content:
   • Website Pages: In your HubSpot account, navigate to Content > Website Pages.
   • Landing Pages: In your HubSpot account, navigate to Content > Landing Pages.
2. Hover over the page name and click Edit.
3. In the content editor, click the form module.
4. In the left panel, scroll down and select the Send form notifications to specified email addresses instead of the form defaults checkbox.
5. Click the Email Addresses dropdown menu and select the checkboxes next to the HubSpot users' email addresses.

Not receiving form submission notifications

If you aren't receiving form submission notifications, try the following troubleshooting steps:

• Check your form submission notification settings to ensure you have notifications turned on. Learn more about setting up your notifications.
• Ensure the form submission notification recipient is an active user in your HubSpot account.
  • If a new user has a pending invite or has not yet set up their account, they can’t receive form submission notifications.
• If you've turned on form submission notifications, and your email address has been added as a notification recipient, but you're not receiving notifications: 
  • Search your inbox for noreply@notifications.hubspot.com to ensure the notification email isn't located in your spam or junk folder. 
  • If you're using Microsoft Outlook, check your inbox settings to verify the notification email wasn’t quarantined or filtered.
  • If you've confirmed your email client isn't filtering HubSpot emails, then you may need to work with your IT team to update your allowlist or add HubSpot as a "safe sender". 
• If you're using a distribution list (such as sales@company.com) as the notification address, it's possible that one of the members unsubscribed from a form notification email. When one of the list's members unsubscribes from form notification emails, it'll unsubscribe all members of that list. In order for notifications to be delivered to that distribution list again, you'll need to resubscribe to email notifications from a past notification email.
• If you didn’t receive a notification for a specific form submission, check if the visitor has provided an email address in the default Email form field and has associated tracking cookies. If not, the form submission notification emails will not be sent.
• Confirm the form has been published after editing form submission notification recipients.
  • If edits in the form editor have been saved but not published, the changes will be listed in the unpublished changes dropdown menu in the upper right. 
  • To publish the saved changes, click Update in the upper right.