What are the most common unsuccessful social message errors?

Last updated: March 15, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Using HubSpot's social publishing tool, you can post messages to the social media channels that you have connected to your HubSpot portal. However, there are times when your posts may not publish successfully. Please see below for the most common errors and steps you can take to resolve them. 

  • Image rejected - Please ensure that your image is below the size limit and within the size parameters recommended for the social network you're trying to post to. Also, be sure to check that the picture's file format is JPEG or PNG and that the URL where the image is being hosted is still live. When attaching an image to your social message, we strongly recommend using an image that is featured in the page you're sharing.
  • Authorization failed - Make sure that your account is authorized for posting using HubSpot. An easy way to check this is to re-authorize it on the Social Settings page (don't delete it, just connect the account again). 
  • 3rd Party Network issue - Even APIs sometimes have bad days. Once you've checked that your image and account are working, go ahead and clone your social message and try posting it again.