Social

Unsuccessful social post errors

Last updated: June 20, 2018

Applies to:

Marketing Hub: Basic, Pro, Enterprise

There are several common errors which may result in social posts not publishing successfully through HubSpot.

  • Image rejected: ensure that your post image is below the size limit and within the size parameters recommended for the social network you're posting to. In addition, check that the picture's file format is JPEG or PNG and that the URL where the image is hosted is still live.
  • Authorization failed: ensure that your account is authorized for posting in HubSpot by re-authorizing your account in social settings (don't delete it; just connect the account again).
  • Third party network issue: check that your image is valid and account is authorized, then clone your social post and try publishing it again. 
  • Facebook rate limit: Facebook has a limit on their API, which can affect posting to your Facebook account through HubSpot. The best solution is to wait, as this limit adjusts over a 24-hour period.

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