Last updated: September 20, 2023
The call index page allows you to access summarized call data for inbound and outbound calls that you place in HubSpot, including third-party integrations like Zoom. The call index page has two default views, but can be customized according to different criteria.
The call index page displays:
Learn how to alter the view and filters on the call index page.
Please note: if you're a super admin in your HubSpot account, you can opt your account into a beta feature you want to try out on the Product Updates page.
You can review your calling data on the Call Analytics page.
You can view nine calling reports:
Please note: the historical calling minutes report is an aggregate of calling minutes, including calling integrations and Twilio Connect calls. This report is not intended to match HubSpot calling minutes billed.
When you receive an inbound call in HubSpot, the caller can leave a voicemail for your sales or service reps. Voicemails can be up to 3 minutes long and don't count toward your calling minutes. However, call transcription of voicemail recordings do count toward transcription minutes. Learn more about available transcription minutes for your subscription tier in HubSpot's Product & Services Catalog.
To access voicemails: