Last updated: November 11, 2020
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When you're in your CRM homes, you can search for specific records. This is typically in the upper left of your homes:
The CRM search only works with certain properties and reacts differently based on the search terms you use.
The information here only applies to the CRM search and does not apply to the global search in top right-hand corner of your HubSpot account. Learn more about the global search.
The CRM search scans only the following property values in the CRM home to provide search results. Other properties that contain the searched string will not be surfaced.
If you want to search in other properties, you may want to use a saved view instead.
The search terms you use in the CRM search may not bring you the search results you expected. In such cases, you may want to use a saved view instead.
The information below the CRM search behavior with specific search terms may explain the search results you're getting.
If you include a special character in your search (e.g., commas, hyphens, underscores, and dashes), HubSpot is likely to treat this as a delimiter and search the terms separate. For example, searching hedge-fund will be the same as searching hedge and fund as two separate terms in the same query.
The CRM search also does not support certain characters, such as the UTF-8 non-breaking space.
The capitalized phrase OR can be used as an 'or' operator in a search term. For example:
The CRM search only searches for words that are separated by a delimiter, such as a space. It cannot search for a string that is in middle of another string. For example:
If the same term is included twice or more in your search term, the CRM search will only search for one instance of it. For example:
Only the first 10 digits in a string of numbers will be used as the search term. For example:
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