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Review and troubleshoot import errors

Last updated: June 21, 2022

Applies to:

All products and plans

When importing records into HubSpot, you may encounter errors. Below, learn how to resolve errors detected during an import, download an error file, view error details, and correct issues in your import file or Salesforce.

Before starting an import or fixing a file with errors, learn the relevant terms and requirements for importing into HubSpot.

Fix errors during an import

Before you've completed an import, HubSpot checks for certain errors in the first three rows of your file. If any of the following errors are detected, they are brought to your attention while mapping properties in the import process:

To resolve these errors from the Map columns in your file to HubSpot properties screen:

  • Hover over the exclamation exclamation icon, then click Fix import errors in the pop-up box.

import-error-preview

  • In the right panel, view more details about the error type, including which column and rows are impacted.

fix-import-errors-pane

  • If there is a recommended solution, the Fix this error section will appear. View the recommended solution, then depending on the error, select an option:
    • Click Edit [name] property. The property editor will appear in the right panel. Update the property based on the recommendation, then click Save.
    • If a property is read-only (e.g., certain default HubSpot properties), you can click View [name] property to view the property's details. You cannot edit a read-only property, so you'll need to update and re-import your file to resolve the error.
    • Click the dropdown menu to update the format (e.g., Date format).
  • In the Other options section:
    • Click right to expand and view each additional option.
    • To view more details about the property you're mapping to, click View [name] property.
    • To learn more about the specific error, click Learn more about this error.
  • Once you've resolved an error, there will be a success checkmark in the Mapped column.

Please note: since HubSpot only detects errors in the first three rows, there may be additional errors in the rest of your file that were not resolved.

Review errors after an import

Once you complete an import, you'll be automatically brought to a summary of the import, including an overview of any errors. You can also review a summary for a previously completed import.

  • On the Summary card, view the number of rows imported, new records created, and existing records updated. Learn more about analyzing imports.
  • If the import had errors, the Import errors section will appear. In the table, view the following information:
    • Import column from file: the column header in your file that was affected by the error. 
    • Object type: the CRM object assigned to the affected column.
    • HubSpot property: the property in HubSpot that was matched with the affected column.
    • Error type: the type of error for the affected column. Learn more about all import errors.
    • Error impact: the number of rows or property values that were not imported as a result of the error. If a row isn't imported, it means all columns in the affected row could not be imported. If a value isn't imported, it means the value in that specific property's column could not be imported, but other columns in the row could be imported.

import-errors-table

  • To view more information about an error, hover over the row, then click View details.
  • To download the list of errors in a file, above the table, click Download errors as file
    • Click the downloaded zip file to extract the CSV file, then open the CSV file.
    • In the file, identify the error code in the Error code column, the affected record's object in the Object type column, the reason for the error in the Reason column, and property values for the record in additional columns.

Once you've identified import errors, learn how to resolve specific errors.

Import file errors

The following is an alphabetized list of error codes with details for the error and possible steps for resolution. In some cases, records with errors will be imported and can be corrected either in HubSpot, or by correcting the import file and reimporting. In other cases, records will not import and the import file will need to be corrected before reimporting.

Please note: the error codes in a downloaded file will contain capital letters and underscore characters, but are listed in normal text within this article. For example, the error will appear as AMBIGUOUS_ENUMERATION_OPTION in the file, but you will find it as Ambiguous enumeration option in the table below.

Ambiguous enumeration option

What the error means

The same record matches more than one of the existing options defined for an enumeration property. This applies to multi-select, dropdown select, radio select, and checkbox type properties.

You may also see this error if the value in your file is the property option's label rather than its internal value. This applies to enumeration property options where the label is different than the internal value.

The affected records were imported, but the enumeration property does not contain a value.

How to resolve the error

Identify the incorrect value by comparing your import file against the property in HubSpot. Update the value in your import file to match only one existing option, or the option's internal value if the label is different from its internal value. Once you've updated the value, then re-import the file. 

You can also
manually update the property value in the affected records.
 
If your records should match multiple options, learn how to format your file to correctly import data to multiple checkbox properties.

Could not find owner

What the error means

The import file contains a record owner that does not match a user in HubSpot. The affected records were imported, but the Owner field does not contain a value.

How to resolve the error

Update the data in the Owner column of your import file to include the first and last name or email of a user in your account. If the person you want to assign the record to is not yet a user in the account, add them as a user, then re-import with their name or email as it appears in the account.

Could not parse date

What the error means

The import file contains a date value that does not match the format you selected during the import process. The affected records were imported, but the date property does not contain a value.

How to resolve the error

Update your import file with the correct value and re-import, or manually update the property value in the affected records.

Could not parse number

What the error means

The import file contains a value for a number property with non-numeric characters. The affected records were imported, but the number property does not contain a value.

How to resolve the error

Update your import file with the correct numerical value and re-import, or manually update the property value in the affected records.

Could not parse row

What the error means

The import file contains a row with data that cannot be processed. If it's a required property, the records were not imported. If it's not a required property, the records were imported, but that property does not contain a value.

How to resolve the error

Verify that your data value matches the correct format for the property you are importing, fix any mistakes, then re-import the file. You can also manually update the property value in the affected records.

Could not parse term

What the error means

The import file contains a value for a time period that does not match an accepted term format. The affected records were still imported, but the term property does not contain a value. 

How to resolve the error

Update the term values in your file to be either a whole number of months or in ISO8601 Duration Format (e.g. a period of time of three years, six months, four days would be P3Y6M4D), then re-import the file. You can also manually update the property value in the affected records.

Duplicate alternate ID

What the error means

The same alternate ID was used multiple times within your files. Your data was imported but there may be duplicates of the same record in HubSpot. If you were trying to associate, your records were not associated.

How to resolve the error

Choose a different column header to act as your alternate ID, then re-import the files.
  • To avoid duplicates, use Email for contacts, Company domain name for companies, or Record ID for any object. 
  • To associate records, use Email, Company domain name, Record ID, or choose a one-to-many property where one value is unique for the many records associated with it (e.g. Company name as the one, which will be associated with many contacts who work at the same company.) Refer to the sample import files for further guidance.
If you have multiple companies that use the same domain, consider manually creating parent and child companies.

Duplicate association ID

What the error means

The association ID you chose to associate your records is not unique.

How to resolve the error

Choose a different column header to act as the common column between your two files. For best results, choose a one-to-many property where one value is unique for the many records associated with it (e.g. Company name as the one, which will be associated with many contacts who work at the same company.) Refer to the sample import files for further guidance. Once you’ve selected a new association ID, re-import your files.

Duplicate record ID

What the error means

The same record ID was used multiple times within your files. The affected records were not updated or associated in HubSpot.

How to resolve the error

Update your import file so that there is only one row with that record ID. Keep the row with the most up-to-date information that you want included in HubSpot. Once you’ve removed duplicates, re-import the files.

Duplicate row content

What the error means

HubSpot detected that the import file contains duplicate records. The import did not create a new record.

How to resolve the error

Remove the duplicate in your import file and re-import.

Duplicate unique property value

What the error means

The same unique value was used multiple times within your files. Your data was imported but there may be duplicates of the same record in HubSpot. If you were trying to associate, your records were not associated.

How to resolve the error

Choose a different column header to act as your unique value, then re-import the files.
  • To avoid duplicates, use Email for contacts, Company domain name for companies, or Record ID for any object. 
  • To associate records, use Email, Company domain name, Record ID, or choose a one-to-many property where one value is unique for the many records associated with it (e.g. Company name as the one, which will be associated with many contacts who work at the same company.) Refer to the sample import files for further guidance. 
If you have multiple companies that use the same domain, consider manually creating parent and child companies.

Failed to create association

What the error means

HubSpot is unable to associate your records in their current format. The records were imported but were not associated.

How to resolve the error

Verify that you have met the file requirements for associating your records. If importing in one file, you may need to add a unique identifier for each object. If importing in two files, you may need to select a different common column to properly associate. Make the changes to your files and re-import, or manually associate your records.

Failed to opt out contact

What the error means

HubSpot was unable to opt-out certain contacts in the opt-out file. 
 

How to resolve the error

Confirm you have an Email value for all contacts on your opt-out list. If any are missing emails, add their email address to the file to properly opt-out the contact from receiving emails. You can also manually create contacts and opt them out from the contact record.

Failed to process object with empty property values

What the error means

Your file contains empty values for multiple columns and HubSpot was unable to process the record. Your data in that row was not imported.

How to resolve the error

Fill in the missing property values of your import file, then re-import the file.

Failed validation of Email, Deal/Ticket stage, or Deal/Ticket pipeline

What the error means

The import file contains an email address that does not conform to the format of a typical email address (e.g., name@domain.com) or a value for the Deal Stage, Deal Pipeline, Ticket Status, or Ticket Pipeline property that does not match an existing stage, status, or pipeline name in HubSpot. The import did not create or update the records.
 

How to resolve the error

For contacts, update your import file with the correct email, then re-import the file. For deals or tickets, update your import file with the correct stage, status, and pipeline name, or add the custom deal stage or ticket status to HubSpot. Once you’re done, re-import the file.

File not found

What the error means

The file you selected was not found. Your data was not imported.

How to resolve the error

Verify that you have saved your file to your computer and that it is the correct file type. Once you’ve done that, re-upload the file.

GDPR blacklisted email

What the error means

The import file contains one or more emails that have been blocked from communication due to GDPR. These contacts were not imported.

How to resolve the error

The import file will still import your other contacts, but you can not add the blocked contacts via import. You can add these contacts manually, but they will be automatically opted-out of marketing communication.

Incorrect number of columns

What the error means

The import file contains at least one column without a header. The data in columns without headers was not imported.

How to resolve the error

Confirm whether or not the data in the columns should be imported, add appropriate headers or remove the columns, then re-import the file.

Invalid alternate ID

What the error means

The import file contains an invalid value imported as an email address, domain name, or record ID. The import did not create or update the record.

How to resolve the error

Update your import file with the correct email, domain name, or record ID value, then re-import the file.

Invalid association identifier

What the error means

The import file does not contain a proper unique value to associate your records. The data was imported, but the resulting records were not associated in HubSpot.

How to resolve the error

Update your import file to include a valid association identifier (e.g. Email for contacts, Company domain name for companies, or record IDs), then re-import the file. Learn how to set up your files properly to import and associate multiple objects.

Invalid enumeration option

What the error means

The import file contains a value that does not match an existing option in an enumeration property. This applies to multi-select, dropdown select, radio select, and checkbox type properties. The affected records were still imported, but the enumeration property does not contain a value.

How to resolve the error

Identify the incorrect value by comparing your import file against the property in HubSpot. You can choose to update the value in your import file to match an existing option, or add the value as a custom option to your property. Once you’re done, re-import the file or manually update the property value in the affected records.

Invalid file type

What the error means

The import file is the incorrect file type for importing into HubSpot. Your data was not imported.

How to resolve the error

Convert your file to a .csv, .xls, or .xlsx file, then re-import. Review additional file requirements for importing into HubSpot.

Invalid number size

What the error means

The import file contains a numerical value that is too small or too big. The affected rows were imported, but the number property does not contain a value.

How to resolve the error

Confirm the format requirements of your specific property or the property type, update your file to match the correct format, then re-import. You can also manually update the property value in the affected records.

Invalid record ID

What the error means

During the import, the checkbox to update existing records using record IDs was selected. However, the record ID listed in the file did not match an existing ID in HubSpot. The records were not imported.

How to resolve the error

Ensure that the record IDs are correct. You may need to export your existing records to get the correct record IDs. If you're not updating or associating existing objects in HubSpot, do not select the checkbox during the import process.

Invalid required property

What the error means

A required property in the import file contains an invalid value. The data in that row was not imported.

How to resolve the error

Confirm the format requirements of your specific property or the property type, update your file to match the correct format, then re-import.

Invalid sheet count

What the error means

The import file contains more than one sheet. Your data was not imported.

How to resolve the error

Remove any additional sheets from your import file, then re-import. Review additional file requirements for importing into HubSpot.

Invalid spreadsheet

What the error means

The import file is not a valid spreadsheet file. Your data was not imported.

How to resolve the error

Convert your file to a .csv, .xls, or .xlsx file, then re-import. Review additional file requirements for importing into HubSpot.

Limit exceeded

What the error means

HubSpot is unable to create the record due to a limit. Your file may be too large or you may have reached an account limit, such as reaching your max number of listsYour data was not imported.

How to resolve the error

Confirm that your file is smaller than 150 MB, and has less than 250,000 rows and 1,000 columns. If the file is larger, separate your data into multiple files, then re-import. If the file is the correct size, learn more about your HubSpot subscription and its limitations. 

Multiple companies with this domain

What the error means

The import file contains a Company domain name value that matches multiple companies in your HubSpot account. The import did not update the company record.

How to resolve the error

Search for the specific Company domain name value in your companies home to find the duplicate domains. Merge the company records or delete one of them, then re-import the file.

Multiple owners found

What the error means

The import file contains an Owner value that matches more than one user in the account. This usually occurs for names (e.g., there are two John Doe users in your HubSpot account, and the import file contained the name "John Doe"). The affected records were imported, but the Owner property does not contain a value.

How to resolve the error

Replace the name of the owner with their email address in your import file, then re-import the file. You can also manually update the Owner property value in the affected records.

Outside valid term range

What the error means

The import file contains a value for a time period that is outside of the accepted term range. The affected records were imported, but the term property does not contain a value. 

How to resolve the error

Update the term values in your file to be within the accepted time range (a whole number greater than or equal to 1 month), then re-import the file. You can also manually update the property value in the affected records.

Outside valid time range

What the error means

The import file contains a value for a time period that is outside of the accepted time range. The affected records were imported, but the time range property does not contain a value. 

How to resolve the error

Update the time range values in your file to be within the accepted time range (less than 1000 years), then re-import the file. You can also manually update the property value in the affected records.

Property definition not found

What the error means

The import file contains a column header that does not match a HubSpot property. The data in that column was not imported.

How to resolve the error

During the import, match your columns correctly by selecting an existing property or by creating a new property on the Map columns in your file to [object] properties page. You can also choose to skip importing unmatched columns.

Property value not found

What the error means

The import file is missing a value for a required property. The data in that row was not imported.

How to resolve the error

Update your import file to include a value for the required property, then re-import the file.

Unknown association record ID

What the error means

During the import, the checkbox to update existing records using record IDs was selected. However, the required record IDs were not included in the files. The data was imported, but the resulting records are not associated in HubSpot.

How to resolve the error

Update your import file to include the record IDs, then re-import the file. You may need to export your existing records to get the correct record IDs. Learn how to set up your files properly to import and associate multiple objects.

Unknown bad request

What the error means

The import file contains an invalid record ID that does not match any existing record in your HubSpot account. The import did not update the record, as the data does not match any existing record.

How to resolve the error

Verify you have the correct record ID. If you find an incorrect ID, update your import file with the correct record ID, then re-import the file.

Unknown error

What the error means

HubSpot is unable to process the file due to an unknown error. Your data was not imported.

How to resolve the error

Confirm that your file meets all requirements. Try to re-import after clearing your browser cache or using another browser. If you are still seeing an error, post on the Community (all users) or contact the support team (Starter, Professional, and Enterprise account only).

Salesforce import errors

  • Navigate to your records:
    • Contacts: In your HubSpot account, navigate to Contacts > Contacts.
    • Companies: In your HubSpot account, navigate to Contacts > Companies.
    • Deals: In your HubSpot account, navigate to Sales > Deals.
    • Tickets: In your HubSpot account, navigate to Service > Tickets.
    • Custom objects: In your HubSpot account, navigate to Contacts > Contacts, then click the dropdown menu in the top left and select the name of the custom object.
    • Products: In your HubSpot account, click the settings icon settings in the main navigation bar. In the left sidebar menu, navigate to Objects > Products & Quotes.
  • In the upper right, click Import. If you're on the products index page, click the Actions dropdown menu, then select Import.
  • Hover over the Salesforce import that has errors, then click View import errors
  • In the Import Errors table, hover over an error and click View details to see more information.

salesforce-import-errors-view-details

  • The right panel will show a description of the error, along with resolution information. You'll also see a list of records affected by the error. Click a record link to access the record and make changes as needed. 
salesforce-import-error-details
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