Create and manage multiple knowledge bases

You can create multiple knowledge bases to organize information for your customers. Once you get your knowledge bases set up, learn more about creating and customizing knowledge base articles. 

Before you get started

• There is a limit of 25 knowledge bases, with up to 10,000 articles per account.
• Each knowledge base, as well as individual articles, can be configured for private content
• For customers with the Brands add-on, each knowledge base will be assigned to a brand based on the domain 

Create additional knowledge bases

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Content > Knowledge Base.
3. At the top of the page, click the Current View dropdown menu and click Add a knowledge base. In accounts with the Brands add-on, this will be the second dropdown menu. 

4. In the Knowledge Base Title field, enter the name of your knowledge base. This will be visible to visitors accessing the knowledge base. 
5. Click the Knowledge base language dropdown menu and select the language your articles will use. Learn more about creating knowledge base articles in multiple languages. 
6. Click the Knowledge base domain dropdown menu and select the domain where your knowledge base will be hosted.
7. In the Knowledge base slug field, enter the additional text you want to appear in your knowledge base URL. For example, to have a URL hosted at www.[domain].com/knowledge-base, you'd enter knowledge-base in this field. 
8. If your knowledge base primary language doesn't match your domain's primary language, select the Use language slug in URL checkbox. 
9. When finished on the Setup page, click Next.

10. On the template selection screen, select a template, then click Next. 
11. On the category selection screen, default categories are pre-selected. Click a category to add or remove it from your list of categories. Once the knowledge base is created, you can edit your categories and create custom ones. 
12. When you're finished selecting your categories, click Next.
13. In the bottom right, click Done to return to your knowledge base settings. 
14. To access your new knowledge base: 
    • In your HubSpot account, navigate to Service > Knowledge Base.
    • At the top of the page, click the Knowledge base dropdown menu and select a knowledge base.

Use additional knowledge bases in conversations

Once you've created multiple knowledge bases, you can choose which knowledge base is used in your live chat or bot conversations. 

Connect a secondary domain for your knowledge base

In your domain settings, you can connect an additional subdomain for knowledge base content as a secondary domain. Secondary domains can host content, but are not the default domain for that content type. You can connect unlimited secondary domains using your existing brand domains. 

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Content > Domains & URLs.
3. Click Connect a domain. 
4. In the dialog box, select Secondary, then click Connect. 
5. On the next page, select Knowledge base, then click Next. 
6. Finish connecting your domain. 

Delete knowledge bases

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Content > Knowledge Base.
3. At the top of the page, click the Current View dropdown menu and select a knowledge base. In accounts with the Brands add-on, this will be the second dropdown menu. 
4. In the top right, click the Options dropdown menu and select Delete knowledge base.
5. In the dialog box, enter the name of the knowledge base, then click Delete knowledge base. 

Deleting a knowledge base will also delete its articles, categories, subcategories, and tags.