Knowledge Base

Manage your knowledge base settings

Last updated: December 7, 2020

Applies to:

Service Hub  Professional, Enterprise

You can customize your knowledge base by selecting your domain, access-level, language and adding features such as support forms or related articles.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Website > Knowledge base.

General

Domain

  • To edit your Knowledge base domain, click Manage domain. You will be redirected to your Domains & URLs settings.
  • To edit your Knowledge base root URL, click Edit root URL. Enter your new root URL and click Yes, save it.
edit-knowledge-base-domain

Knowledge base access

Manage the access-level of the content on your knowledge base:

  • Public and private: you can choose between articles that are public to all visitors and private articles that are protected and only visible to registered users.
  • Private-only: you can only publish articles that are private and visible to registered contacts only.

Language

Select the Primary language for your knowledge base. 

  • Select the Use language slug in URL check box to include a language slug in your knowledge base URL. HubSpot recommends using a language slug in the URL if your knowledge base primary language doesn't match your domain's primary language.
  • To edit your primary language for your knowledge base, add additional languages in the Other languages section. Then click Edit in the Primary language section.

Favicon

A favicon is the small image in a browser tab next to the page title, usually based on the website you're visiting. You can customize the favicon for your knowledge base.

  • In the Favicon section, click Upload to upload a new image from your computer, or Browse images to select an existing image from your file manager in HubSpot.
Please note: for best results, your favicon should be saved as a 48 by 48 px image in one of these file formats: .ico, .gif, .png.
  • Once uploaded, click Save at the bottom.
  • To remove your favicon image, hover over the existing image and click the X that appears. You can then upload a new favicon.

Support form

You can add a support form to your knowledge base so visitors can get in touch with your team if they can't find the answer they're looking for. Learn more aboutadding a support form to your knowledge base.

Related articles

Click the Related articles toggle to on add a related articles section at the bottom of every article. This can help visitors to find the answers they need. Related articles are automatically adjusted based on visitor attributes and article performance to make sure your customers have the best experience.

Feedback

Article feedback

At the end of each article, customers will be asked for feedback to help build insights into how useful your content is. This cannot be removed from your articles or edited.

article-feedback

When an unknown visitor leaves feedback, they will be asked for their email address. A contact record is created and their feedback is stored. In the Notice and Consent / Legitimate interest (GDPR) dropdown you can select the type of consent you require.
/knowledge-base/manage-your-knowledge-base-settings