Last updated: March 17, 2022
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There are settings for your connected calendar and for your scheduling pages that can cause unexpected availability, such as less available time slots appearing than expected. To identify the issue, you can use troubleshooting mode.
Please note: if you have access to more than one HubSpot account, log in to the account you used to create your scheduling pages before navigating to troubleshooting mode.
Your scheduling page will open in another browser tab. Any unavailable slots will be blocked off and include a description of why the time slot is not available.
Once you identify why your time is not available for booking, review your connected calendar and scheduling page settings to resolve any availability or scheduling experience issues.
If you are seeing Overlap with [user]'s event, No availability set for this day, or No dates set for a specific timeframe, first check your availability settings for the scheduling page:
Next, you should review your connected Office 365, Outlook, or Google calendar to confirm the status of your calendar events.
Review the events on your calendar to see the event's status, then make any changes as needed.
Please note: any all-day events on your Office 365 calendar will appear on your scheduling page in the time zone of your HubSpot account, even if your Office 365 calendar is set to a different time zone.
Please note: HubSpot does not take into account Google Calendar working hours for meeting availability.
If you have an all-day event on your calendar, such as a conference, but you still want to appear available for bookings, make sure to set the all-day event to Free.
If you see an error about a conflict with the minimum notice time, buffer time, or meeting scheduling range, review your scheduling experience advanced settings:
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