Last updated: September 18, 2023
You can reach out to your contacts to provide important marketing or transactional information by configuring an SMS message to be sent in the workflows tool. You can also automate the SMS subscription process when a customer takes an associated action to opt into receiving messages from your business.
To use the SMS tool in the HubSpot, you must purchase the SMS Access add-on. Consult the Add-ons section of the Product & Services Catalog for more details and pricing information.
After you've published your message, you can add it to a workflow:
You can set a contact's subscription status for a specific SMS subscription type, as well as provide the legal basis for communicating with the contact automatically using the workflows tool.
This action is only available when configuring a contact-based workflow. Learn more about collecting and managing consent in this article.
Contacts must be set as marketing before you can send them SMS messages. Learn more about setting contacts as marketing using a workflow in this article.