Send automated SMS messages using workflows

You can reach out to your contacts to provide important marketing or transactional information by configuring an SMS message to be sent in the workflows tool. You can also automate the SMS subscription process when a customer takes an associated action to opt into receiving messages from your business.

To use the SMS tool in the HubSpot, you must purchase the SMS Access add-on. Consult the Add-ons section of the Product & Services Catalog for more details and pricing information.

Please note: only contact-based workflows can be configured to use the Send SMS message action.

Create and save an automated SMS message

• In your HubSpot account, navigate to Marketing > SMS.
• In the top right, click Create message.
• Draft and configure the settings for your SMS message.
• After you're done composing your message, click the Sending tab.
• Under Sending method, click the dropdown menu and select As part of a workflow.
• In the top right, click Review and publish.

• In the right panel, review your SMS message details, then click Review and publish.

Please note: if a recipient doesn't have a value populated for their Mobile Phone Number property, then the SMS message will be sent to the value populated in their Phone Number Property instead.

Add your SMS message to a workflow

After you've published your message, you can add it to a contact-based workflow:

• In your HubSpot account, navigate to Automations > Workflows.
• Click the name of an existing workflow, or create a new workflow.
• Configure the enrollment criteria for your workflow.
• In the workflow editor, click the plus icon + to add a workflow action.
• In the left panel, under External communication, select Send SMS message.
• Click the Choose a published SMS message dropdown menu, then select the SMS message you published.

• Click Save.
• Finish configuring your workflow, then click Review and publish in the top right of the editor.

Automatically set the subscription status of an enrolled contact

You can set a contact's subscription status for a specific SMS subscription type, as well as provide the legal basis for communicating with the contact automatically using the workflows tool.

This action is only available when configuring a contact-based workflow. Learn more about collecting and managing consent in this article.

• In the workflow editor, click the plus icon + to add a workflow action.
• In the left panel, under Property management, select Manage communication subscriptions.
• Click the Messaging channel dropdown menu and select SMS.
• Click the Subscription status dropdown menu and select Subscribe.
• Click the Communications subscription type dropdown menu and select a type.
• Select a legal basis for communicating and enter the explanation for communication consent. Additionally, you'll also need to add a legal basis to process to track and store the contact's details in your database.
• Click Save.

Contacts must be set as marketing before you can send them SMS messages. Learn more about setting contacts as marketing using a workflow in this article.