Knowledge Base

Create knowledge base articles

Last updated: September 18, 2018

Applies to:

Service Hub Professional
  • In your HubSpot Service Hub Professional account, navigate to Service > Knowledge Base.
  • Click Create article in the upper right.
  • Add a title and summary to the article.
  • Write the body of your article. To add an image or embed media, click the plus (+) icon to the left where you want to appear, then click Image or Embed. You can also place your cursor where you want to add images or media, then click the image insertImage or embed code icon in the top toolbar.

kb-image-embed

  • Next, click the Categorize tab. 
  • Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
  • Click the Category dropdown menu and select an existing category or click Add new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
  • To add a subcategory, click the Subcategory dropdown to select an existing subcategory or click Add new to create a new one. Learn more about organizing your knowledge base categories.

kb-categorize-tab

  • Click Publish in the upper right to take your article live.

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