Knowledge Base

Create knowledge base articles

Last updated: June 21, 2019

Applies to:

Service Hub  Professional, Enterprise
  • In your HubSpot account, navigate to Service > Knowledge Base.
  • In the upper right, click Create article.
  • Add a title and summary to the article.
  • Write the body of your article. Use the toolbar at the top of the editor to edit the text style and format your content.
    • To insert an image, click the image icon insertImage, or drag and drop images from your computer into the editor. You can resize images from within the editor.
    • To insert a video or embed other media, click the Insert dropdown menu, then select Video or Embed.

  • Next, click the Settings tab. 
  • Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
  • Click the Category dropdown menu and select an existing category or click Add new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
  • To add a subcategory, click the Subcategory dropdown menu to select an existing subcategory or click Add new to create a new one. Learn more about organizing your knowledge base categories.

  • In the upper right, click Publish to take your article live.