Knowledge Base

Create knowledge base articles

Last updated: November 1, 2018

Applies to:

Service Hub
service-pro
Professional
  • In your HubSpot account, navigate to Service > Knowledge Base.
  • In the upper right, click Create article.
  • Add a title and summary to the article.
  • Write the body of your article. To add an image or embed media, click the plus (+) icon next to where you want it to appear, then click Image or Embed. You can also place your cursor where you want to add images or media, then click the image insertImage or embed code icon in the top toolbar.

kb-image-embed

  • Next, click the Settings tab. 
  • Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
  • Click the Category dropdown menu and select an existing category or click Add new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
  • To add a subcategory, click the Subcategory dropdown menu to select an existing subcategory or click Add new to create a new one. Learn more about organizing your knowledge base categories.

  • In the upper right, click Publish to take your article live.

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