Re-enroll a contact in a sequence

Last updated: November 13, 2018

Applies to:

Sales Hub
Starter, Professional, Enterprise
Service Hub
Starter, Professional, Enterprise

To re-enroll a contact who experienced an error in a sequence: 

  • In your HubSpot account, navigate to Automation > Sequences.
  • Click the name of your sequence.
  • On the sequence summary page, click the Errors tab. 
  • Hover over the contact you want to re-enroll and click the Actions dropdown menu, then select Re-enroll

  • Modify the sequence in the pop-up window if needed, then click Send

Please note: contacts who have previously unsubscribed to emails cannot be re-enrolled. 

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