How do I set up user notifications in HubSpot?

Last updated: January 29, 2018

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Starter, Professional

User notifications alert you when various actions occur. Here we'll cover each of the notification types and how to access them.

In your HubSpot account, click your photo or avatar in the top right-hand corner, then click Profile & Preferences.  

In the left sidebar menu, select Notifications. You'll then see the following notification types: 

  • Alerts: set your notification preferences for lead revisit notifications, prospect notifications, and progress reports.
  • Assign: receive an email notification when a contact, company, deal, or task is assigned to you by another member of your team. This assignment can be based off the HubSpot owner property or any custom owner property. Lead assignment notifications will also appear in your activity feed under Sales Tools > Activity Feed.
  • Export: turn on or off email notifications when a contact, company, or deal export is complete.
  • Follow: turn on or off email notifications for CRM records that you're following.
  • Importturn on or off email notifications when a contact, company, or deal import is complete.
  • Mention: set your notification preferences for when a member of your team @mentions you on a contact, company, deal, or task.
  • Reminder: set your notification preferences for task reminders and calendar and project reminders.
  • Status: (for Salesforce-integrated users) opt to receive a notification when your Salesforce integration with HubSpot is suspended. Super admins in HubSpot will have this setting turned on automatically. An email notification will be sent to any user who has this setting enabled.
Please note: most suspensions take care of themselves quickly and without user intervention. For this reason, the system will wait four hours to send the suspension notification email(s) to ensure that the suspension requires user intervention to resolve.
  • Submission: view the forms you're subscribed to notifications for by clicking View subscriptions. Learn more about form notifications here.
  • View: opt to receive a notification when someone has viewed a document that you sent them.
Please note: notifications will not be sent out if you manually assign a contact, company, or deal to yourself or if you set the HubSpot owner or custom owner property via the following sources: contact import, Salesforce, or marketplace integration.


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