How do I customize my ticket pipelines and stages?

Last updated: May 10, 2018

Applies to:

Service Hub: Professional

Tickets keep track of all your customer interactions as they progress over time. The tool comes with a default Support pipeline that you can use to manage your ticket statuses.

You can also set up customized ticket stages in your settings to define a simple business process around responding to your customers.

  • In your HubSpot Service Hub Professional account, click the settings icon settings in the main menu. 
  • Click Service > Tickets in the left sidebar menu.
  • Click + Add another pipeline.
  • Give your new ticket pipeline a name, then click Create.
  • Enter a ticket stage name, then use the dropdown to specify whether this ticket stage indicates the ticket is Open or Closed.
  • Click + Add another stage to add more ticket stages to your pipeline.
  • You can click and drag your ticket stages to reorder them any way you wish.
  • Click Save in the lower-left corner to save your changes.

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