Products & Quotes

Use the Stripe integration with quotes in HubSpot

Last updated: July 28, 2020

Applies to:

Sales Hub  Starter, Professional, Enterprise

With the Stripe integration, bill your customers directly from their quote, and send all payments to your integrated Stripe account.

Connect your Stripe account

Before connecting Stripe to HubSpot, make sure that you’ve activated your Stripe account. Your account must be activated before HubSpot can create payments for your customers.

Please note: only users with assigned Sales Hub paid seats can connect their Stripe account to HubSpot. 

To connect your Stripe account to HubSpot:

  • In your HubSpot account, click the Marketplace icon marketplace in the main navigation bar. Under Manage, select Connected apps.
  • Click Visit App Marketplace.
  • Use the search bar to search for Stripe, then select Stripe from the dropdown menu.
  • Click Connect app, then enter the required information for Stripe in the pop-up window. You can also click Sign in in the upper right if you already have a Stripe account.
  • Click Authorize access to this account to finish integrating your account with HubSpot.

Send quote payments to connected Stripe account

Once your account is connected, use the integration to create payments for your customers on your quotes.

  • In your HubSpot account, navigate to Sales > Quotes.
  • Click Create quote.
  • Continue to set up your quote. On the Signature & Payment screen, click to toggle the Use a connected Stripe account switch on.

Once this option is enabled, customers will be able to make a payment by clicking Purchase at the top or bottom of their quote.purchase-stripe-quote

When they click Purchase, a new window will appear for customers to enter their information and complete their purchase. When the purchase is complete, the payment will go directly to your integrated Stripe account. Stripe will create a receipt for a one-time payment or an invoice for recurring payments. In HubSpot, the quote's payment status will change to Paid: [date of payment] on the Quote card on the deal record.

When the payment is successful, HubSpot will create a new customer in Stripe. HubSpot will sync the following properties to the newly created customer in Stripe:

  • Email address
  • Company name (if the company name is not available, HubSpot will sync across the contact's first name and last name instead)

To email customers for successful payments or get a notification when a payment is received, enable this setting in your Stripe account.

Collect recurring payments in Stripe

You can have a mix of fixed and recurring payment types for each line item included in your quote. However, if your quote includes line items with recurring payment types, the payment frequency must be the same for all line items in order to collect recurring payments with the Stripe integration. This means you cannot have a mix of monthly or annual recurring payments on single quote. Contract length is not supported with the integration.

Customers will be charged on the day they click Purchase. That day will be their billing date moving forward. If your quote has an expiration date, customers won't be able to click Purchase after the quote has expired. Subscriptions created in Stripe for recurring payments will recur indefinitely and need to be manually cancelled in Stripe if the customer opts out.