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Activity Feed

View your sales notifications in the activity feed

Last updated: August 23, 2021

Applies to:

All products and plans

With the HubSpot Sales Chrome extension or the HubSpot Sales for Windows tray app, real-time notifications are triggered when a lead revisits your site, a tracked email is opened or clicked, a shared document is viewed, or a meeting is booked. These notifications will appear in real-time, and can be reviewed and managed from your activity feed in HubSpot.

Please note: free users receive 200 notifications per month. If this monthly limit is reached, you can still send tracked emails and receive instant notifications, but your activity feed will not show these notifications until your notification count resets on the first calendar day of each month.

If you have a paid Sales Hub seat but are still seeing a monthly limit, your activity feed may be tied to the wrong HubSpot account. Learn how to update the HubSpot account tied to your sales tools, including your activity feed, and select the correct paid account.

Real-time notifications

In order to receive real-time notifications, you must have Google Chrome running on your computer with the HubSpot Sales extension installed, or the HubSpot Sales for Windows tray app installed. Depending on which version of the extension you are using, these notifications will appear in one of two locations on your device.

  • HubSpot Sales Chrome extension: real-time notifications will appear in the upper right of your Chrome browser. To quickly silence notifications, in the upper right, click the HubSpot sprocket icon sprocket, then click the gear icon settings. Click to toggle the Chrome alerts switch off. pause-chrome-notifications
  • HubSpot Sales for Windows tray app: real-time notifications will appear in the bottom right of your PC in the tray app. To silence real-time notifications, in the tray app, right-click the HubSpot sprocket icon sprocket and select Pause Notifications.

Use your activity feed

You can view all of your recent activity in your activity feed on desktop and in the HubSpot mobile app. Activities are grouped by contact and are unique to the account you are signed into when viewing the feed.

In the activity feed, you can view the following activity types:

  • All activity types: view all recent activity.
  • Email opens: view all recent email opens. Learn more about why you may also see multiple opens for the same email.
  • Email clicks: view all recent email clicks.
  • Sent emails: view all recent sent emails.

Please note: the email tracking activity included in your activity feed is specific to emails you have sent. No one else can view this information, even account administrators.

To access your activity feed on desktop:
  • In your HubSpot account, navigate to Contacts > Activity Feed..
  • Use the search bar to search for a specific activity. activity-feed-search-bar-and-filters
  • Click the Activities dropdown menu to filter your feed by specific activity types.
  • To view all of a contact's email opens and recent activities, click [X] open(s)/sent/+ other activity. activity-feed-email-opens
  • To follow up with a contact, hover over the activity and click Call, Email, or Create task. Click the More dropdown menu and select Create note to log a note on the record, or Schedule to schedule a meeting with the contact.

    activity-feed-follow-up-with-a-contact
  • To mute new notifications for a specific email thread, hover over the email activity, click the More dropdown menu, then select Turn off thread notifications. To resume receiving notifications, click the More dropdown menu again and select Turn on thread notifications.

Please note: Muting an email thread prevents new real-time notifications, but the thread will continue to appear in your activity feed. Muting will not prevent free users from reaching their monthly notification limit in the activity feed.

If you're using the HubSpot mobile app, you can view your activity feed and send tracked emails from the activity tab. To access the activity feed on mobile:

  • In the bottom navigation menu, tap Activity.
  • Swipe right or left on your screen, or tap the activity tabs at the top, to navigate between activity types.
  • To view all of a contact's email opens and recent activities, tap [X] open(s)/sent/+ other activity.
  • In the upper right, tap description to write a new email to track on the activity feed.
    • In the To field, add your email recipient.
    • At the top, you can click salesTemplates Use template to use one of your email templates or meetings Insert meeting link to add a meetings link to the email.
    • Once you're done writing, click Send in the upper right. This email will be tracked from the CRM and updates will appear in the activity feed.