Knowledge Base

Create knowledge base articles

Last updated: November 7, 2019

Applies to:

Service Hub  Professional, Enterprise

Create a knowledge base of articles for your customers.

Create and edit knowledge base articles

  • In your HubSpot account, navigate to Service > Knowledge Base.
  • In the upper right, click Create article.
  • Add a title and subtitle to the article.
  • Write the body of your article. Use the toolbar at the top of the editor to edit the text style, format your content, or add links, images and emojis.
  • Click the Insert drop down menu, then click to add the below to your article: 

Edit knowledge base article settings

  • Click the Settings tab. 
  • Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
  • Click the Category dropdown menu and select an existing category or click Add new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
  • To add a subcategory, click the Subcategory dropdown menu to select an existing subcategory or click Add new to create a new one. Learn more about organizing your knowledge base categories.
  • By default your article will be set to Public access, which means the article is visible to everyone. You can select Private - registration required to choose to give a specific list of contacts access to this article. The contacts will need to register and sign in with their own email and password to access this article.

knowledge-base-settings

  • In the upper right, click Publish to take your article live.