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Knowledge Base

Create knowledge base articles

Last updated: October 13, 2020

Applies to:

Service Hub Professional, Enterprise

Create a knowledge base of articles for your customers.

Create and edit knowledge base articles

  • In your HubSpot account, navigate to Service > Knowledge Base.
  • In the upper right, click Create article.
  • Add a title and subtitle to the article.
  • Write the body of your article. Use the toolbar at the top of the editor to edit the text style, format your content, or add links, images and emojis.
  • Click the Insert drop down menu, then click to add the below to your article: 

Edit knowledge base article settings

  • Click the Settings tab. 
  • Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
  • Click the Category dropdown menu and select an existing category or click Create new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
  • To add a subcategory, click the Subcategory dropdown menu to select an existing subcategory or click Create new to create a new one. Learn more about organizing your knowledge base categories.
  • To add an existing tag, click the drop down and select a tag. Or, type the name of your new tag and click + Add tag.
  • By default, your article will be set to Public access, which means the article is visible to everyone. You can select Private - registration required to give a specific list of contacts access to this article. The contacts will need to register and sign in with their own email and password to access this article.


  • In the upper right, click Publish to take your article live.