How to adjust your Salesforce API call limit

Last updated: December 22, 2016

Available For:

Marketing: Pro, Enterprise
Sales: Professional
The HubSpot Salesforce integration allows your Salesforce account and your HubSpot account to talk with one another. But how does that work exactly? Well, it all comes down to APIs.

What is an API?

API stands for “application programming interface.” Simply stated, it’s a means for two entirely different programs to talk to one another and pass information between them.

Why do I need to know what an API is?

Each Salesforce organization has a limited number of API calls. Each Salesforce organization can be integrated with several other organizations at a time - HubSpot may just be one of many accounts talking with your Salesforce account. This limited number of API calls per Salesforce organization is made available every 24 hours and that number depends on your contract with Salesforce.

Let’s move on within HubSpot and go through the processing of setting an API call limit for Salesforce within your HubSpot account.

Go to Integrations

From your HubSpot Dashboard, navigate to Account Menu > Integrations.

Salesforce settings

Within the Salesforce section of the Integrations page, click Settings.

Set API Call Limit

Within the Administrative Settings section of your Salesforce Settings, navigate to the API Call Use area. You will be able to edit number of Salesforce API calls HubSpot is allowed to use in the text field. Enter in the new API call limit and click elsewhere on the screen and your changes will be saved automatically.

For help choosing an appropriate API call limit, please take a look at this article.

Note that at the beginning of the API Call Limit section, HubSpot tells you how many API calls you have used in the last 24 hours, as well as the limit you currently have set.

Previous article:

Next article: