Last updated: May 21, 2021
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Tickets help keep track of your customer interactions as they progress over time. The tickets tool includes a default Support pipeline that you can use to manage your ticket statuses. You can also set up custom ticket pipelines and statuses to define a simple business process around responding to your customers.
Please note: only users in Service Hub Starter, Professional, or Enterprise accounts can create multiple ticket pipelines. Learn more about the maximum number of pipelines you can create in your HubSpot account depending on your subscription.
You can also rename, reorder, manage access to, or delete ticket pipelines.
You can customize the ticket properties presented to users when a ticket is moved to a specific status in a ticket pipeline.
Please note: you must have permissions to edit property settings to customize ticket properties.
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