Why wasn't my email logged in the CRM by HubSpot Sales?

Last updated: January 27, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

There may be a time where you attempted to log an email in your HubSpot CRM but received an email reply telling you that your email was not logged successfully. This can happen if one of the following occurs:

  • If the email address sending the email doesn't match a user from the portal ID.
  • If the email is sent to a colleague email address which has the same email sending domain.
  • If a forwarded email is missing the forwarding information.