Inbox

Configure your conversations notification preferences

Last updated: December 5, 2019

In your conversation settings, you can set up how you'll be notified when a visitor starts a chat, sends an email, or sends a message through Facebook Messenger.

Enable browser tab notifications

To see the number of new messages in the inbox tab of your browser window:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Conversations > Notifications.
  • Click to toggle the Browser tab notification switch on.
  • Click Save.

Enable floating notification sounds 

To turn on floating notification sounds:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • In the General Settings section, select the Floating notification sound checkbox.

Please note: to trigger the floating notification sound, floating notifications must be enabled and the user must be in the conversations inbox.

Customize notifications for incoming threads

To disable all notifications or specific notifications for incoming threads:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • In the Assign section, click Advanced preferences.
  • Here you can select through which channel you want to receive notifications of new, unassigned, or reassigned conversations. To enable or disable notifications for a specific channel, select/clear the channel checkbox next to the notification type. Learn more about the different notification channels.

Please note: chat notification settings apply to live chat, bot, and Facebook Messenger conversations. Enabling/disabling any of the following notifications will apply across all three chat types:

  • New Chat conversation
  • New unassigned Chat conversation
  • Reassigned Chat conversation

customize-conversations-assign-notifications

Customize Slack notifications

To receive notifications via the Slack integration:

  • Click the Integrations tab.
  • Select the checkboxes next to the notifications you want to be notified of in your Slack channel.
  • If you only want to receive notifications via a specific channel, in the Assign section, click Advanced preferences.
  • To disable all Slack notifications, click to toggle the Slack switch off. In the dialog box, click Yes, turn off.

Troubleshooting notifications 

If you're not receiving notifications as expected, review the following:

/conversations/configure-conversations-notification-settings