Last updated: October 20, 2020
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With tickets, you can organize all of your customer inquiries in one place and track trends over time. You can create individual tickets from your tickets home, a contact record, or your conversations inbox. You can also automate the process using workflows and the support form.
After creating tickets, learn how to create dashboards to report on your tickets.
You can associate an existing ticket with a specific contact, or create a new ticket directly from the contact record or the contacts dashboard.
The new or existing ticket will be associated with the record. Learn more about the activities that will be associated to these different records.
In the conversations inbox, you can also automatically create tickets from new incoming emails sent to your team email account.
If you're using a connected Facebook Messenger account, this can be achieved by creating a bot chatflow for the Facebook Messenger account and using the Submit ticket action.
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