Last updated: September 1, 2021
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With tickets, you can organize all of your customer inquiries in one place and track trends over time. You can create individual tickets from your tickets index page, a contact record, or your conversations inbox. You can also automate the process using workflows and the support form.
After creating tickets, learn how to create dashboards to report on your tickets.
You can associate an existing ticket with a specific contact, or create a new ticket directly from the contact record or the contacts dashboard.
The new ticket will be associated with the record. Learn more about the activities that will be associated to these different records.
You can create tickets in your conversations inbox from the following channels:
To view which of your email and form channels are connected to ticket pipelines:
In your HubSpot account, click the settings icon settings in the main navigation bar.
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