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Last updated: March 30, 2023
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With tickets, you can organize all of your customer inquiries in one place and track trends over time. You can create individual tickets from your tickets index page, a contact record, or your conversations inbox. You can also automate the process using workflows and the support form.
After creating tickets, learn how to create dashboards to report on your tickets.
To create a ticket from a record you want associated with the ticket:
The new ticket will be associated with the record. Learn more about the activities that will be associated to these different records.
You can create tickets in your conversations inbox from the following channels:
Please note: if someone responds to an existing email thread that's already associated with a ticket, their email will be added to the existing thread, but a new ticket will not be created.
To view which of your email and form channels are connected to ticket pipelines:
In your HubSpot account, click the settings settings icon in the main navigation bar.
Set up a workflow to create tickets automatically based on specific enrollment triggers. Learn how to add actions in your workflow and use the Create a ticket action.
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