Account

HubSpot billing and payment FAQs

Last updated: May 15, 2018

Available For:

Marketing: Starter, Basic, Pro, Enterprise
Sales: Starter, Professional
Service: N/A

These are our most commonly asked billing questions: 

Who can update billing information?

Anyone with admin access is able to view billing information. In some cases, an Admin will have set a card as only accessible to them and not shared with other Admins. In that case, only that Admin can make billing changes, but the others can view the information. If the card is shared, any user with admin access can make changes. 

Please note: if your HubSpot account is not configured with credit card billing, you will need to contact billing@hubspot.com to update your billing information.

Where do I find my invoice? 

At the start of your billing cycle each month, we send an email with your invoice information to your account's billing administrator. If you are an administrator in your account, you can also access your invoices in your transaction history:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click Transactions in the left sidebar menu.

How do I switch my credit card on my account? 

You can update your billing information by following the steps outlined in this article

When will my card be charged? 

For Sales Hub Starter and Professional and Marketing Hub Starter accounts, credit cards are charged when payment information is entered. After that, for Marketing Hub Starter or Sales Hub Starter and Professional accounts, your billing cycle will close on the same day of the month as your first payment.

If you are a Marketing Hub Basic, Professional, or Enterprise customer, please contact your Customer Success Manager for more information. If you are unsure of your Customer Success Manager's contact information, reach out to HubSpot Support by clicking on the Help button in the bottom right-hand corner of your account.  

Is my credit card information secure? 

Yes. HubSpot Sales uses a third party (Zuora) to process all credit card payments. HubSpot does not have access to your credit card number at any point. For more information about the strict security measures that Zuora uses, please see the Zuora Security Page. HubSpot, Inc. is a Trust-E certified company and compliant with the EU-U.S. Privacy Shield. 

What happens if I change the number of seats in my Sales Starter or Professional subscription? 

If you add a seat to your HubSpot Sales Hub Starter or Professional plan, you will be charged at the time of purchase a pro-rated amount to bring you to your next bill date. In the next month, you will be charged for the number of seats that are assigned. 

How do I downgrade individual HubSpot Sales Starter or Professional users?

You can downgrade a HubSpot Sales Hub Starter or Professional user by following the instructions here.

Can I downgrade my Sales Starter/Professional or Marketing Starter account? 

Yes, you can downgrade your account by following the instructions in this article.

What should I do if I am tax/VAT-exempt, but was charged tax/VAT?

Send an email with your Hub ID and an attachment of your exemption form to billing@hubspot.com

How do I change which user receives our invoices? 

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click Company & Contacts in the left sidebar menu.
  • Scroll down to the Contact Information section.
  • To change your Marketing Subscription Billing Contact, click the dropdown menu and select the user who will receive all invoices and receipts for our HubSpot Marketing subscription. Click Save to the right of the user to save your changes. 
  • To change your general Billing Contact, click the dropdown menu and select the user who will receive HubSpot billing and renewal notifications, including invoices and receipts for Sales subscriptions. Click Save to the right of the user to save your changes. 

Who should I contact if I have billing-related questions about my account? 

If you have specific billing-related questions regarding your HubSpot Marketing Hub or Sales Hub account, you can send an email directly to HubSpot's billing team at billing@hubspot.com.

General marketing account questions can be directed to your Customer Success Manager. If you do not have your Customer Success Manager's contact information, please contact our Support team by clicking on the 'Help' button in the bottom, right-hand corner of your HubSpot portal.

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