These are our most commonly asked billing questions:
Who can update billing information?
Anyone with admin access is able to view billing information. In some cases, an Admin will have set a card as only accessible to them and not shared with other Admins. In that case, only that Admin can make billing changes, but the others can view the information. If the card is shared, any user with admin access can make changes.
Please note: if your HubSpot account is not configured with credit card billing, you will need to contact firstname.lastname@example.org to update your billing information.
Where can I find my invoice?
At the start of your billing cycle each month, we send an email with your invoice information to your account's billing administrator. As an administrator, you can also view your transaction history by going to your account dropdown menu > Account & Billing. Click Transactions in the left sidebar. For more information, check out this article.
How can I switch my credit card on my account?
Update your billing information by following the steps outlined in this article.
When will my card be charged?
For Sales Starter and Professional and Marketing Starter accounts, credit cards are charged when payment information is entered. After that, for Marketing Starter or Sales Starter and Professional accounts, your billing cycle will close on the same day of the month as your first payment. Please see this article for more information if you are a Marketing Basic, Professional, or Enterprise customer.
Is my credit card information secure?
Yes. HubSpot Sales uses a third party (Zuora) to process all credit card payments. HubSpot does not have access to your credit card number at any point. For more information about the strict security measures that Zuora uses, please see the Zuora Security Page. HubSpot, Inc. is a Trust-E certified company and compliant with the EU-U.S. Privacy Shield.
What happens if I change the number of seats in my Sales Starter or Professional subscription?
If you add a seat to your HubSpot Sales Starter or Professional plan, you will be charged at the time of purchase a pro-rated amount to bring you to your next bill date. In the next month, you will be charged for the number of seats that are assigned.
How can I downgrade individual HubSpot Sales Starter or Professional users?
You can downgrade a HubSpot Sales Starter or Professional user by following the instructions here.
Can I downgrade my Sales Starter/Professional or Marketing Starter account?
Yes, you can downgrade your account by following the instructions in this article.
How can I change what email address our invoices are sent to?
To change the email address that your invoices are sent to:
- Navigate to your account dropdown menu > Account & Billing.
- Click Payment Methods from the left sidebar menu.
- Hover over the appropriate invoice account and click Edit.
- Select change your email and then click Update.