These are our most commonly asked billing questions:
- Who can update billing information? Any Account Administrator is able to view billing information. In some cases an Account Administrator will have set a card to be only accessible to them and is not shared with other Account Administrators. In that case only that Admin can make billing changes but the others can view the information. If the card is shared, any Account Admin can make changes. Please note, if your HubSpot account is not configured with credit card billing, you will need to contact firstname.lastname@example.org to update your billing information.
- Where can I find my invoice? At the start of your billing cycle each month we send an email with your invoice information to your account's billing administrator. As an administrator, you can also view your transaction history by going to your account menu dropdown > Account & Billing > Transactions. For more information, check out this article.
- How can I switch my credit card on my account? Update your billing information by following the steps outlined in this article.
When will my card be charged? For Sales Pro and Marketing Starter accounts, credit cards are charged when payment information is entered. After that, for Marketing Starter or Sales Pro accounts, your billing cycle will close on the same day of the month as your first payment. Please see this article for more information if you are a Marketing Basic, Professional, or Enterprise customer.
Is my credit card information secure? Yes. HubSpot Sales uses a third party (Zuora) to process all credit card payments. HubSpot does not have access to your credit card number at any point. For more information about the strict security measures that Zuora uses, please see the Zuora Security Page. HubSpot Inc. is a Trust-E and Safe Harbor certified company.
- What happens if I change the number of seats in my Sales Pro subscription? If you add a seat to your HubSpot Sales Professional plan, you will be charged at the time of purchase a pro-rated amount to bring you to your next bill date. In the next month you will be charged for the number of seats that are assigned.
How can I downgrade individual HubSpot Sales Pro users? You can downgrade a HubSpot Sales Pro user by following the instructions here.
Can I downgrade my Sales Pro or Marketing Starter account? Yes, you can downgrade your account by following the instructions in this article.
How can I change what email address our invoices are sent to? Please contact Support by clicking the Help button in the bottom right-hand corner of your portal.